Customer Service Team Member

Olivia Hano

+586-***-**** - *****@*******.***

***** ****** ** ****** ********, MI

EDUCATION

Oakland University College of Arts and Sciences

Bachelor of Arts and Sciences in Biology

Freshman

KEY COMPETENCIES

Process improvement

Problem solving

Customer Service

Report writing and presenting

Critical thinking skills

Excellent communication skills

Strong interpersonal skills

Proactive and self-motivated

Exceptional organisational skills

PROFESSIONAL EXPERIENCE

Boba Chai

Barista

Mar 2024 - Present

Prepared and served a variety of beverages with precision and creativity, consistently meeting or exceeding

quality standards, and receiving compliments for latte art and presentation.

Tropical Smoothie Cafe

Team Member

Jan 2023 - June 2023

Delivered excellent customer service, prepared smoothies and food items, maintained cleanliness, and

collaborated with team members to ensure efficient operations.

CERTIFICATIONS

BLS Certification

Certified in Basic Life Support (BLS), trained in CPR,

airway management, and emergency response

techniques for adult, child, and infant patients.

CPR Certification

Certified in Cardiopulmonary Resuscitation (CPR),

skilled in performing high-quality chest

compressions and providing effective ventilation for

adults, children, and infants.

EXTRACURRICULAR ACTIVITIES

Secretary, Lacrosse Club

Oakland University

American Red Cross Club Member & Volunteer

Oakland University

CASA Member

Oakland University

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