Customer Service Data Entry

Summary:

Working in retail for more than half my adult life, I have years of cash-handling experience. Also, as a student at John Wood Community College, I worked in both the library and computer lab typing, filing, using data entry and general office procedures, copy machines, computers, and computer programs.

Skills:

•Cash Handling *Computer Skills *Customer Service

•Cash Registers *Care Giver *Clerical Experience

•Data Center Experience *Proofreader/Editor *Telemarketing

Work Experience:

Office Manager – Tower Storage - Quincy, IL

Provided customer service for our clients by renting storage units, establishing a rapport with our patrons, processing contracts, maintaining secured files, collecting payments, verified payment methods, recording said payments and making collection calls when necessary. Communicated daily with management concerning official details and fielded phone calls. Maintained units, notified management when repairs were needed, and kept meeting-area clean and organized.

Live-In Care Giver - James Schmitz Maywood, MO

Provided companionship, administered medications, basic first aid for his scrapes and bruises, provided nutritious meals and maintained healthy environment. Transported client to appointments and assisted him in shopping, staying inside a strict budget. All resulting in a happy, healthy client.

Telephone Sales Representative - S.C. Data Center Hannibal, MO Started out as sales representative taking orders, assisting buyers with needed information and arranging for delivery dates. Went on to providing sales reps with assistance: Processing Payments, assisting buyers with locating missing/undelivered packages, tracking payments and setting payment schedules.

Care Giver - Department of Health & Rehabilitation of Illinois, Quincy, IL Assisted with personal hygiene, dispensed medications, basic household chores, provided healthy meals - some cooking, provided recreational games and travel outside the home, resulting in a happy and healthy client.

Stay-at-Home Mom 09/1982- 10/2009

As a MOM, basic first aid, which included dispensing medications when needed and patching up scrapes and bruises. As Educator I taught all my children to read and write their names and count to 20 before kindergarten. Maintained clean, healthy environment at all stages of life. Inventory control and was their advocate with the local education system. Staying on budget resulted in more recreational spending on the children.

Full-Time Student - American InterContinental University Hoffman Estates, IL 05/2010-03/2014 As an on-line student it requires lots of self-discipline to attend classes and presentations, work in groups on-line, learn programs such as Excel and PowerPoint and overall learn to schedule my work life and personal life with my student life.

Education:

MBA in Business Administration - American InterContinental University - Online

Hoffman Estates, IL 08/2012-03/2014

BA in Health-Care Management - American InterContinental University Online -

Hoffman Estates, IL 03/2010-08/2012

AAS in Marketing/Merchandising - John Wood Community College

Quincy, IL 06/1986-07/1988

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