Data Entry Customer Service
Resume:
Shannon Bradshaw
Houston, TX 77090
(C) 281-***-****
Email: *******.*****.********@*****.***
Objective: To obtain employment with a company that offers both growth as well as stability.
QUALIFICATIONS:
Excellent clinical, customer service and communication skills.
Ability to quickly learn new concepts and skills.
Knowledge of medical terminology and infection control standards.
Knowledge of age specific developmental factors specific to adult and geriatric residents.
Excellent verbal and writing skills.
CPR certified
EXPERIENCE:
2012-Present Clinical Pathology Laboratory Houston, TX
Courier//Warehouse
Obtain and deliver specimens to both the laboratory and clients
Perform phlebotomy responsibilities, including but not limited to data entry
Participate in inventory and stock control
Warehouse: Inventory/Stocker, Data entry, Order Puller
2019-Present Assurance JJ Health Houston, TX
Assisting patients with medication and their food
Helping patients with their activities of Daily living
Run errands for the patients and assisting them to bed
2016-2017 Harvest Laboratory Houston, TX
Greeting the patient, room placement
Specimen collection
Filing patients ‘charts
Obtaining Results
Drug screens
2008-2012 Excel Home Health
Patient Care Technician Houston, TX
Assisting patients with medication and their food
Helping patients with their activities of Daily living
Run errands for the patients and assisting them to bed
2008 -2011 Memorial Hermann Hospital Houston, TX
Courier / Phlebotomist
Obtain and deliver specimens to both the laboratory and clients
Participate in specimen processing
Perform phlebotomy responsibilities, including but not limited to data entry
Participate in inventory and stock control
Utilize LIS (laboratory information system)
2003-2008 Quest Diagnostic Laboratory Houston, TX
Patient Service Representative
Assisted staff in the reception area, answered multi-line telephone system
Performed accurate and complete patient registration
Greeted patients with high level of customer service as well as patient confidentiality
Secured and scheduled patient appointments
Participated in administrative duties, including: filing, faxing, copying, and maintaining documents
Assisted with customer inquiries, insurance verification and coverage, as well as receipt of payment
2001-2003 Tomball Hospital Tomball, TX
Central Supply Clerk / Data Entry Clerk
Filled Orders/ maintained accurate inventory
Data entry, pulled orders, and delivered supplies through out the hospital
Answered multiple phone lines/ filing and trained new hires
Greeted and assisted customers with high levels of customer service
EDUCATION:
1989 M.B. Smiley High School, H.S. Diploma Houston, TX
1997 Southwest Medical Academy, Phlebotomy Certification Houston, TX
2016 Texas Health School, Certified Nursing Assistant
QUALIFICATIONS:
Introduce new patients to their rooms and the facility's rules.
Regularly attended to patients who needed extra care and attention.
Log all consumable supplies for each room and made sure the supplies were kept up to date.
Work with nurses to help communicate with patients and with patients' families as well.
Assist doctors and nurses in updating vital signs and procedures chart of each patient.
References available upon request
Contact this candidate