Customer Service Sales Agent/Insurance Agent/Broker
Resume:
Maria G. Jackson
***********@*****.***
Skills
Office - Medicare Training/Sales/Licensed agent/Customer Service
Electronic Records software
Supervisory/Management
Receptionist/Administration Assistant/Scheduler
ICD-10/ CPT Coding/Medical Terminology
Electronic Health Records
Licensed Real Estate
SelectQuote Insurance Services- Overland Park KS 2020-2024
Medicare License Sales Agent and Customer Service Agent
Trained in Medicare Sales for medicare recipients went over policy plans matching the plan to their specific needs.
Set up for medicaid if applicable for client. Went over the specific plans.
Periodically did enrollments for plans -went over specific information to be able to enroll the client in the plan chosen. Verified all their information including the doctors, prescriptions, address and the plan they were enrolling in. Once everything was verified it was all completed the client would then enrolled telephonically and the application was submitted electronically.
Customer Service - known as Customer Care Agent answer incoming phone calls if a new client, would verify all their information before sending them to a sales agent. In this department I also did retention calls. Request for information calls. And Medicare two day calls after enrolling. These two day calls were after the client enrollment. Would call the client to make sure they understood their plan and what the next steps were. Answered any questions, and if they left out any information they may have forgotten would do they corrections. Such as the names of the doctor or left out any medications. Went over some of the policy that may have not understood and went over the rewards and incentives.
Aerotek, Temp Service, Overland Park, KS 2017-2020
EXL Emergency Dispatching Roadside Service-Allstate Insurance. Customer Service Representative-ARS
Providing customer service to clients, filling orders for roadside assistance. Fill orders over the phone
Setting up service with the providers and trouble shooting appointments, handling account issues. Answering clients questions on their policy coverage. Average call volume was 45-65 calls.
Education Heritage College Medical Administration, Real Estate School, and Int’l Hair Design.
Contact this candidate