Operations Management Employee Relations

Yolkis Murillo

*** * ****** ** ******** Springs, UT 84045 786-***-****

******@*****.*** Bold Profile

PROFESSIONAL

SUMMARY

At DoTERRA, a seasoned Senior Agent adept in Operations Management and Coaching, I led a team to capitalize on market trends, enhancing customer loyalty and business growth. Expert in handling high-stress situations and resolving conflicts. Leadership significantly improved team efficiency and customer satisfaction. Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally. Accomplished Agent with proven track record of exceeding aggressive sales objectives. Known for strong interpersonal skills and to develop loyal customer relationships. ACCOMPLISHMENTS • Resolved product issue through consumer testing.

• Collaborated in the development of account Immigration. SKILLS • Coaching and Mentoring

• Product and service knowledge

• Operations Management

• Employee Relations

• Telephone Etiquette

• Data Collection

• Questionnaire Development

WORK HISTORY SENIOR AGENT 10/2020 to CURRENT

DoTERRA Pleasant Grove, UT

Maintained detailed records of all transactions using CRM software, ensuring an organized workflow within the agency.

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Analyzed market trends to identify potential business opportunities and drive growth.

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• Supervised team, providing exceptional coaching and mentoring.

• Led team meetings to review progress and set goals for future success. Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

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Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

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Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

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Responded to customer requests for products, services, and company information.

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• Supervised team, providing exceptional coaching and mentoring. Y M

EDUCATION Foundation of Paralegal Studies 04/2023

No More A Stranger Foundation, West Valley City, UT

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