IT Support Customer Service/Virtual Assistant

Clarisse Campbell

Syracuse, New York ***** 718-***-**** ******************@*****.*** linkedin.com/in/clarisse-campbell-22b28224a Recently completed an intensive IT program focused on developing skills in technical support to obtain the Google IT Support Professional cer ficate. 10+ years in Informa on Technology Specialist and Call Center have led to developed skills in Call-Center, IT Support Agent, Administra ve Assistant, Customer Service, Medical Assistant. RELEVANT SKILLS

● Technical Support & Troubleshoo ng • Ticke ng System • Network Protocols • Opera ng Systems Installa on • Directory Services

So ware Installa on & Configura on • Customer Service • Sales Associate - Medical Assistant - Microso Suite and Windows 11

EDUCATION

Merit America • Virtual 02/2023

Google IT Support Professional Cer ficate

● Skill development includes troubleshoo ng, customer support, networking, opera ng systems, systems administra on, and security — all the fundamentals of IT support that are cri cal for success in the workplace; comparable to the latest CompTIA A+ cer fica on

Addi onal Skill Development

● Completed hands-on coursework covering Microso 365, Windows 10, Spiceworks cke ng system, and fundamental cloud concepts

Colorado Technical University • Colorado, Springs 04/2017

● Criminal Jus ce of Science and Business Administra on PROFESSIONAL EXPERIENCE

Job Title • Freedomcare, Syracuse, New York 06/2022 - Present

● Catered to pa ent’s needs

● Helped them maintain their independence.

● Made sure of pa ent’s safety

Job Title • Staffing Solu ons (Wipro), Syracuse, New York 05/2020 - 10/2021

● Inbound and Outbound Caller

● IT Specialist

● Troubleshoot Machinery

● Put in and Canceled orders

Job Title • United States Parcel, East Syracuse, New York 10/2021 - Present

● Labeler

● Preloader

● Machine Operator

Job Title • Intern, Empower Credit Union, Syracuse, New York 08/2010- 09/2010

● Call-Center

● Data Entry

● Filed and destroyed documents electronically

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