Customer Service Order Fulfillment
Resume:
RUBEN GONZALEZ
**********@*******.*** 470-***-**** Conyers, GA 30012
Summary
Hardworking professional bringing detail-oriented approach to food preparation and handling. Reliable individual possessing excellent communication and problem-solving strengths.
Skills
Food presentation
Customer Service
Food handling
Dish preparation
Surface cleaning
Fine Dining
Stock control
Shipment Preparation
Packing expertise
Forklift Operation
Loading and unloading
Pallet jack usage
Warehouse Safety
Order Fulfillment
Experience
Cook Hospitality Management Group (BoJangles) - Conyes, GA 04/2024 - 07/2024
Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
Trained new staff in relevant processes and procedures.
Provided support to junior staff during peak periods of workloads.
Followed staffing strategies to achieve production goals.
Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
Adhered to food safety standards when storing and preparing foods.
Cleaned kitchen equipment, surfaces, utensils and dishes.
Ordered supplies as needed for the kitchen.
Order Fulfillment Associate Walmart - Monroe, GA 08/2023 - 11/2023
Processed incoming orders in a timely manner according to company standards.
Verified order accuracy prior to shipment.
Coordinated with other departments to ensure efficient and timely processing of orders.
Packaged items for shipping following established procedures.
Organized warehouse shelves and bins in an orderly fashion.
Operated forklift, pallet jack, or other equipment as needed.
Assisted with loading and unloading trucks when necessary during peak periods of activity.
Processed customer orders, picked items from inventory and delivered to freight area according to safety protocols and deadlines.
Pulled and packed products from shelves based on customer orders.
Followed SOP procedures to prevent mix ups and damages during order fulfillment process.
Cook Hospitality GPS (Burger King) - Conyers, Georgia 01/2023 - 08/2023
Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
Adhered to food safety standards when storing and preparing foods.
Cleaned kitchen equipment, surfaces, utensils and dishes.
Checked quality of ingredients before use in order to ensure freshness.
Ensured that all food was cooked at the correct temperature and stored correctly.
Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
Operated grills, fryers and broilers to cook items to quality guidelines.
Chopped, diced and sliced vegetables and fruit ahead of rush periods.
Used standardized recipes and other instructions to prepare food.
Grilled and deep fried various foods from meats to potatoes.
Replenished food items from inventory and rotated ingredients.
Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
Kitchen Supervisor Cielos Seafood - Conyers, GA 04/2021 - 01/2023
Ensured all kitchen staff adhered to food safety and sanitation regulations.
Conducted regular performance evaluations of kitchen personnel.
Created daily, weekly and monthly work schedules for kitchen staff.
Ordered necessary supplies and equipment to maintain efficient operations in the kitchen.
Trained new employees on proper cooking techniques, recipes and food preparation methods.
Monitored inventory levels of ingredients, supplies and equipment.
Resolved customer complaints regarding food quality or service issues.
Reviewed invoices from vendors to ensure accuracy of orders placed.
Performed regular inspections of storage areas, coolers, freezers, ovens.
Cook Hospitality Management Group (BoJangles) - Conyers, Georgia 02/2020 - 12/2020
Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
Adhered to food safety standards when storing and preparing foods.
Cleaned kitchen equipment, surfaces, utensils and dishes.
Ordered supplies as needed for the kitchen.
Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
Ensured that all food was cooked at the correct temperature and stored correctly.
Inspected kitchens for sanitary conditions before the start of each shift.
Organized storage areas for efficient usage of space.
Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
Followed established procedures and requirements for safe food handling, storage and service.
Operated grills, fryers and broilers to cook items to quality guidelines.
Wrapped, dated and labeled food items in storage for safety and freshness.
Chopped, diced and sliced vegetables and fruit ahead of rush periods.
Order Fulfillment Associate Coca Cola Refreshments - Lawrenceville, GA 02/2018 - 02/2019
Maintained accurate records of orders, shipments, and inventory.
Processed incoming orders in a timely manner according to company standards.
Verified order accuracy prior to shipment.
Packaged items for shipping following established procedures.
Organized warehouse shelves and bins in an orderly fashion.
Operated forklift, pallet jack, or other equipment as needed.
Handled returns and exchanges efficiently according to policy guidelines.
Assisted with loading and unloading trucks when necessary during peak periods of activity.
Ensured compliance with safety regulations while handling hazardous materials.
Adhered strictly to departmental policies and procedures at all times.
Processed customer orders, picked items from inventory and delivered to freight area according to safety protocols and deadlines.
Organized and stored items in warehouse using pallet jacks and hand trucks.
Followed SOP procedures to prevent mix ups and damages during order fulfillment process.
Education and Training
Salem High School Conyers, GA 05/2017
High School Diploma
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