Network Engineer Technical Support
Resume:
Ghadir
Rezaei
Network Engineer
Richmond, United States
77407
******.**********@*****.**
m
LinkedIn:
linkedin.com/in/ghadir-
rezaei-12775124a/
Skills
Cisco Routers & Switches
Windows Server
Server Setup (Cisco Blade, HP)
Routing Protocols (EIGRP,
OSFP, BGP)
Desk Support
Technical Support
Network Troubleshooting
Firewalls (Palo Alto, Fortinet,
ASA)
Documentation (Microsoft
Visio)
IP Addressing Wireless AP
Professional summary
Experienced Network Engineer with 5+ years of experience optimizing network performance, enhancing user support, and streamlining operational processes through effective troubleshooting, clear communication, and proactive problem resolution. Proficient in LAN/WAN technologies, network infrastructure services (DNS, DHCP, etc), routing protocols, and IT support. Open to learning new technologies and seeking a full-time role that utilizes technical skills, attention to detail, and commitment to continuous improvement. Employment History
Network Engineer Oct 2022 - Mar 2024
• Provided network support for routers, switches, servers, and hardware across multiple locations.
• Designed and implemented network segmentation strategies using FortiGate, Palo Alto, Kerio, ASA, and NGFW firewalls.
• Installed, configured, and managed Cisco Blade Servers and HP Servers for data centers and branch offices.
• Developed comprehensive network documentation, including topology diagrams and configuration guidelines, using Microsoft Visio, reducing troubleshooting time by 30%.
• Built and maintained a secure VPN infrastructure with Cisco AnyConnect and IPsec VPNs to support remote access.
• Partnered with vendors, including Cisco and HP, to optimize network performance through hardware and software upgrades.
• Handled network infrastructure tasks, including cabling & infrastructure management and security & backup procedures.
• Provided desktop support and IP management to ensure seamless network operation.
• Provided excellent customer support to existing and potential customers.
• Documented, tracked, and monitored network-related problems to ensure timely resolution.
• Utilized routing protocols such as EIGRP, OSPF, and BGP for efficient network operation.
• Conducted network troubleshooting to identify and resolve issues promptly.
• Managed TCP/IP settings for network devices.
Network Associate Mar 2017 - Aug 2020
• Installed and configured rack-mounted network equipment, including servers, switches, and routers, with attention to rail depth, hardware mounting, and cable management, reducing setup time by 15%.
• Assisted in deploying and updating network designs, including device setup, patching, and cabling.
• Enhanced team communication by contributing to network documentation and maintaining hardware inventories.
• Supported network and system administrators with tasks such as server maintenance, hardware troubleshooting, and monitoring.
HiringCore (McKesson) houston
GLOBAL LINE kabul
• Provided technical support for LAN configurations and network devices.
• Assisted during LAN/WAN related projects and service incidents. Network Technician Mar 2014 - Apr 2016
• Installed and maintained cabling & infrastructure and routers for data communication networks, reducing network downtime by 15%.
• Managed user access by assigning application permissions, security & backup roles, and access levels.
• Configured and maintained network security & backup procedures to ensure data integrity.
• Provided on-site and remote desktop support to end-users, assisting with issue resolution and user education.
• Created detailed documentation and repair reports to support overall network health and recovery efforts.
• Performed system updates, including patches, service packs, hot-fixes, and security & backup configurations.
• Worked with multiple clients to provide technical leadership in a LAN/WAN network and day-to-day technical support.
• Communicated with vendors on network requirements & troubleshooting efforts. Education
Bachelor's Computer Science
Certifications
Cisco Certified Specialist - Enterprise Advanced Infrastructure Implementation 2027
Cisco Certified Specialist - Enterprise Core
2027
CCNA - Cisco Certified Network Associate
2027
Zohak Technology kabul
Aria University
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