Customer Service Technical Support
Resume:
Umesh
Regmi
Chettri
Contact
Address
Jackson Height, New York,
11372
Phone
********@*****.***
WWW
Bold Profile
Skills
Knowledge of Ms
word
Knowledge of
Photoshop
Excel
Power point
Corel Draw
Diploma Computer in
Graphic Designing
Costumer Assistance
Costumer Service
Cash Handling
Payment Collection
Customer Service
Seeking challenging carrier by giving all skills to profession & awaiting for a initiative role. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Work History
2024-06 -
Current
IT Technical Support Intern
ACE Instuite of Technolgy, Queens, NY
Streamlined communication with clients through
clear and concise email correspondence and
phone calls.
Installed and configured operating systems and
applications.
Configured hardware, devices, and software to set up work stations for employees.
Installed, configured and maintained computer
systems and network connections.
Tested new software and hardware prior to
deployment.
Monitored system performance to identify potential issues.
Removed malware, ransomware, and other threats
from laptops and desktop systems.
Created user accounts and assigned permissions.
Configured and tested new software and
hardware.
Provided exceptional customer service when
responding to help desk requests, maintaining
professionalism at all times
2022-09 -
Current
Cashier
H Mart, New York
Informed costumers of promotion & special offers to increase sales
Provided information to costumers on product or
Customer Assistance
Payment Processing
Windows 10,11
Linux
services
Bagged, boxed or wrapped products for costumers
Gave costumers full attention & attended to their needs
Balanced cash drawer at beginning and end of
each shift.
2019-03 -
2021-06
Kitchen De Pastry as Comi 2
SHERATON JEDDHA HOTEL, JEDDHA
Served discerning costumers with innovative pastries using top ingredients creativity and skills
Maintained cleanliness and organization with
pastries kitchen workspace
Applied food safety standards consistently to
minimize risks of contamination or spoilage.
Implemented new display arrangements that
increased visibility of featured products
2016-05 -
2019-02
Linen Room Attendant & Room Attendant
SHERATON JEDDHA HOTEL, JEDDHA
Maintained accurate counts of linen bins received
& loads processed
Inspected laundry items for stains or damage
before beginning cleaning process.
2011-03 -
2014-04
COMPUTER OPRETOR
KRISSH CYBER CAfE, NEW DELHI
Kept main computer equipment & peripheral
devices clean and properly maintained
Coordinated with system administrators for installing new hardware components.
Education
2024-05 -
2024-09
10th passed
SHREE KALIKA HIGHER SEC.SCHOOL - Pokhara, Nepal
Board: S.L.C BOARD NEPAL
2008-09 -
2024-09
12th passed
KALIKA MULTIPLE CAMPUS - Pokhara, Nepal
Board: HSEB BOARD NEPAL
2023-06 -
2024-06
LAN & WAN ADMINSTERTOR RUNNING
COURSE
ACE INSTUITE OF TECHNOLOGY - New York, New York
Enrolled in LAN and Wan Administrator Program
Microsoft Office
PC Technician (A+)
Networking Concepts (N+)
Computer Network Security (Security+)
Microsoft Windows Client & Server Administration
Amazon Web Services
Cybersecurity Analyst
Microsoft Windows Server Maintenance
Linux Administration
CISCO Router Administration
Disclaimer
I hereby declare that all the above information is true to the best of my knowledge.
Signature
UMESH REGMI CHETTRI
.
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