Collections Specialist Customer Service
Resume:
Fiorella Tetelcingo-Jimenez
Lumberton, NC *****
****************@*****.***
Summary
Dynamic and results-driven Collections Specialist with a proven track record at M & M Auto Sales, adept in delinquency prevention and payment plan management. Excelled in reducing delinquency rates significantly, while enhancing customer relations through exceptional service. Skilled in records maintenance and known for outstanding communication abilities, consistently achieving and surpassing collection targets.
Skills
Balance collection
Delinquency prevention
Payment plan management
Outbound Calling
Records Maintenance
Collections
Records Management
Experience
February 2023 - Current
M & M Auto Sales - Lumberton, NC
Collections Specialist
Created and implemented strategies to reduce delinquency rates, improve customer service and increase collections.
Reviewed delinquent accounts and contacted customers via phone, email or mail to negotiate repayment terms and payment arrangements.
Analyzed account histories, monitored payments, reconciled discrepancies and updated customer information in the database.
July 2021 - Current
Shannon Volunteer Fire Department - Shannon, NC
Firefighter
Assisted in responding to emergency calls, assessing situations, and providing necessary medical aid.
Maintained firefighting equipment, including hoses and ladders, on a daily basis.
Conducted regular safety inspections of buildings to identify any potential hazards.
November 2021 - August 2022
Rainbow Shops - Lumberton, NC
Sales Associate
Greeted customers and provided exceptional customer service.
Assisted customers with product selection, sizing and styling.
Provided accurate information about products, prices and services.
Maintained up-to-date knowledge of store merchandise and policies.
Organized stockroom shelves according to size, color or style.
Restocked shelves as needed to ensure sufficient inventory levels.
Conducted inventories on a regular basis to track stock levels.
Attended weekly team meetings to review performance goals and objectives.
Ensured compliance with all safety regulations while handling hazardous materials.
Maintained cleanliness of store environment including floors, windows, displays.
February 2021 - September 2021
Cait & Cay Inc - Shannon, NC
Traffic Control Flagger
Directed traffic away from hazardous areas, using signs and hand signals.
Ensured that drivers followed all safety regulations while operating in construction zones.
Assisted with the setup of cones, barricades, and other traffic control devices.
Education and Training
June 2020
Red Springs High School Red Springs, NC
High School Diploma
Robeson Community College Lumberton, NC
Emergency Medical Technician
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