Customer Service Representative

Tela Robinson

**************@*****.*** 816-***-**** Kansas City, MO

SUMMARY

Seasoned Customer Service Representative with 5 years of experience providing exceptional service across various roles. Skilled in managing customer inquiries, policy updates, and billing issues using Zendesk, Microsoft Office, and live chat. Seeking a Customer Service Rep position to leverage expertise in client relations, problem resolution, and communication.

WORK EXPERIENCE

TTEC

Insurance Agent Aug 2023 - Jun 2024

• Provided comprehensive support to clients for claims processing, including accidents, roadside assistance, and property damage, ensuring empathetic and active listening to address their concerns.

• Updated client policies and maintained accurate records utilizing platforms such as Zendesk and various Microsoft Office applications.

• Facilitated seamless communication and collaboration with team members through effective use of digital tools including Zoom, Slack, and Microsoft Teams.

Radius Global

Customer Service Representative Sep 2022 - Sep 2023

• Addressed customer inquiries and resolved billing issues, ensuring accurate interpretation and adherence to company scripts.

• Coordinated scheduling for maintenance and service appointments, facilitating effective payment arrangements.

• Managed live chat support while simultaneously handling phone responsibilities, including processing of payments.

Research Medical Center

Patient Transport May 2021 - May 2022

• Ensured timely and respectful transport of patients to various hospital departments, including MRI, Echo, outpatient surgery, EKG, and emergency room services.

• Communicated effectively with patients to inform them of their schedules and transport arrangements.

• Managed the safe disconnection and handling of necessary medical equipment during patient transfers. Bright Horizons

Teacher May 2020 - May 2021

• Developed and implemented a diverse range of educational activities, including art, literacy, and numeracy, tailored to engage and stimulate learning across different age groups.

• Coordinated daily routines, ensuring a structured environment for meals, rest periods, and outdoor activities conducive to child development.

• Maintained a nurturing and safe classroom atmosphere, fostering an inclusive setting for early childhood growth and exploration.

Linc Caring Community

Afternoon and Morning Teacher May 2019 - May 2020

• Facilitated daily transitions for children, including morning greetings, restroom routines, and escorting to classes, ensuring a structured and supportive start to their day.

• Assisted with homework completion and coordinated afternoon activities in gym, music, and art to foster a well-rounded educational experience.

Extended Stay Hotel

Housekeeper May 2018 - May 2019

• Ensured high standards of cleanliness and hygiene by thoroughly cleaning rooms, including sweeping, mopping, and sanitizing toilets and tubs.

• Maintained guest satisfaction by meticulously making beds and organizing room amenities according to hotel policies.

EDUCATION

Southeast High School

High School Diploma, General Education

May 2018

SKILLS

Problem Solving • Soft Talking Skills • Active Listening • Responsibility • Team Player • Creativity • Leadership

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