Property Manager Assistant

RC Rowena Culbertson

Henrico, Virginia ***** 804-***-**** *******@*****.***

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PROFESSIONAL

SUMMARY

My ambition is to obtain a position in which I may utilize my experience, education, confidence and assurance to give one hundred percent to any goals or objectives assigned to me.

ACCOMPLISHMENTS Certified Apartment Manager

2003 Property of the year through Richmond Apartment Management Association.

2004 Honorable Mentions award through Richmond Apartment Management Association.

2004 Best Audit award theough employer.

2005 Property of the year through employer.

SKILLS Ability to motivate teams

Great Listener

People Person

Competitive

Independent

Goal Oriented

Yardi

One Site/Real Page

Rentroll

Excel

Word

Outlook

Powerpoint

WORK HISTORY ASSISTANT PROPERTY MANAGER 08/2019 to CURRENT Capreit

Leased apartments, process tax credit paperwork, work orders, Resident complaints, apartment inspections, collect rents, advertising, and resident functions.

LEASING CONSULTANT 07/2019

The Enclave

Leased apartments, work orders, resident complaints, apartment inspections, and resident functions.

LEASING CONSULTANT 02/2019 to 04/2019

CRYSTAL LAKES

Leased apartments, collected rents, work orders, resident complaints, filing, and apartment inspections.

ASSISTANT PROPERTY MANAGER 09/2018 to 01/2019

HOPE VILLAGE

Tax credit recertifications.

OWNER 01/2015 to 08/2018

DAZZLE CLEANING SERVICE

Sales, hiring, training, payroll, financials, budget, and marketing. OWNER 10/2009 to 10/2014

ROWE PUBLICATIONS

Published newsletters for apartment communities and homeowner associations

Sold advertisements, marketing, wrote budget, created advertisements, wrote articles, interviews, distribution, and resident functions. PROPERTY MANAGER 05/2003 to 08/2009

THE APARTMENT GALLERY

Hiring, employee evaluations, training, payroll, leasing, marketing, weekly and monthly reports, inspections, collections, resident complaints or issues, budgets, financials, resident retention, resident functions, and month end closeout.

PORTFOLIO MANAGER 04/1999 to 05/2003

COMMUNITY GROUP

Managed seven to nine homeowner association

Bid contractor work, Oversee contractors, wrote budgets including reserve accounts, closed out monthly and year end financials, homeowner complaints and questions, presented all documentation at Board of Director meetings, building and property inspections, paid all bills, invested reserve funds, and collection of delinquent fees.

COLLECTION MAMNAGER 04/1989 to 05/1990

Acacia Federal Savings Bank Annandale, VA

Improved customer relationships through effective negotiation and conflict resolution techniques.

Increased recovery rate by consistently meeting and exceeding targets set by management.

Assisted in the development of training materials for newly hired collections representatives, improving departmental performance metrics. Implemented process improvements that increased team morale while maintaining a high level of professionalism within the department. Managed a diverse portfolio of accounts, ensuring timely collections and minimizing losses.

Worked closely with legal counsel to pursue necessary actions against non-compliant debtors, ensuring company interests were protected at all times.

Established clear performance expectations for collections staff members, fostering an environment focused on accountability and results-driven action plans.

Conducted regular account reviews to identify high-risk clients and adjust collection strategies accordingly.

Reduced delinquency rates through vigilant monitoring and proactive communication with clients.

Developed customized payment plans for customers struggling with outstanding debts, promoting long-term financial stability while recovering funds owed.

Maintained accurate records of all collection activities, providing transparency to stakeholders and senior management. Served as a trusted advisor to executive leadership on matters related to collections and account management, providing valuable insights and guidance.

Collaborated on collection and dispute resolution issues. Identified and discussed with management opportunities for improvements to procedures and internal controls.

Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.

Prepared internal and regulatory financial reports, balance sheets and income statements.

Performed banking, business administration and financial tasks to guarantee five-star service for clients.

EDUCATION BUSINESS MANAGEMENT 05/2018

AVERETT UNIVERSITY

BUSINESS ADMINISTRATION 01/1981

VIRGINIA UNION UNIVERSITY

CERTIFICATIONS CERTIFIED APARTMENT MANAGER - 2009

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