Customer Service Representative
Resume:
Switzerland Curry
Indianapolis, IN ***** 224-***-**** *****.*****@*****.***
PROFESSIONAL
SUMMARY
Proactive Manager of Operations with extensive experience in accounts payable/receivable, payroll processing, and vendor management. Skilled in retail operations, staff management, and customer relationship management, ensuring efficient daily activities and superior customer service. Strong organizational and decision-making abilities, committed to driving business success and operational excellence.
SKILLS • Logistics Management
• Decision-Making
• Customer Service
• Staff Management
Customer Relationship
Management (CRM)
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• Vendor Sourcing
• Retail Operations Management
• MS Office
• Invoice Processing
• Client Relations
• Cross-functional communications
• Unsurpassed work ethic
WORK HISTORY MANAGER OF OPERATIONS 04/2020 to 08/2024 Shadeland Peddlers & Flea Market Indianapolis, IN Handled all functions related to accounts payable and receivable, guaranteeing the timely completion of payment processing and collection efforts.
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Processed payroll for employees and reported payroll taxes for organization.
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• Processed vendor payments, invoices and account statements. Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
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Updated reports, managed accounts, and generated reports for company database.
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Managed approximately 30 incoming calls, emails and faxes per day from customers and vendors.
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Greeted visitors, employees and clients politely and professionally for excellent reception service.
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Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
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Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
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Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
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S C
ASSISTANT STORE MANAGER 07/2017 to 11/2019
Rainbow Shops Indianapolis, IN
Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
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Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
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• Reconciled daily sales transactions to balance and log day-to-day revenue. Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
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Provided weekly work schedules to employees to accommodate business demands and vacation requests.
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Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
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Rotated merchandise and displays to feature new products and promotions.
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Supervised creation of exciting merchandise displays to catch attention of store customers.
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Developed loyal customer base through personalized interactions, increasing repeat business in-store visits.
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Implemented loss prevention tactics to deter thefts while maintaining our welcoming environment for all customers.
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EDUCATION High School Diploma 06/1990
West Campus, Waukegan, IL
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