Customer Service
Resume:
APT ****
San Antonio, TX ****3
***************@*****.***
Sasha Haliburton
Experienced Team Member bringing outstanding
performance working with others to meet
common goals. Familiar with project management
and workflow optimization. Eager to bring
knowledge to support business and customer
needs. Highly adaptable with an excellent
background of quick and effective performance.
September 13,2023- Current Employer
Security Specialist
Glowtouch LLC. San Antonio, TX
Maintained customer satisfaction with
forward-thinking strategies focused on addressing
customer needs and resolving concerns. Assisted
with protection of customer information and cyber
security.
July 27,2018- August 15, 2023
Teammate
TaskUs New Braunfels, TX
Learned all required tasks quickly to maximize
performance. Managed content distribution to
online channels and social media platforms.
Utilized analytics and site metrics to determine
areas of improvement. Developed strong
cooperative relationships with coworkers and
managers. Maintained customer satisfaction with
forward-thinking strategies focused on addressing
customer needs and resolving concerns.
November 04, 2015- March 31, 2018
Technical Support
Ibex Global Solutions San Antonio, TX
Assisted customers in identifying issues and
explained solutions to restore service and
functionality. Resolved a diverse range of technical issues across multiple systems and applications
for customers and end-users across various time
zones. Collaborated with supervisors to escalate
and address customer inquiries or technical
issues. Translated complex technical issues into
Milan Institute of Cosmetology,
San Antonio, TX —Cosmetology
License
April 2012-June 2013
The Academy of Creative
Education, San Antonio, TX —
High School Diploma
Graduated: August 2010
References:
Tiffany De La Garza
*********@*****.***
Denise Weems
*******@*****.***
Evan Wilson
*********@*****.***
● PCI Compliance
● Product Knowledge
● Computer Skills
● Customer Service/Client
Experience
● Billing and Payment
Processing
● Technical
Troubleshooting
● Tracking and
Documentation
● Microsoft Certification
● Apple IOS
● Multi-Tasking and
digestible language for non-technical users.
Submitted service tickets for equipment
maintenance requests. Documented transactions
and support interactions in the system for future
reference and addition to knowledge base.
June 2015-January 2016
Crew Member
Taco Cabana
Assists with food preparation, food service, drive through, front cashier and other restaurant responsibilities. Maintains quality standards; sanitation and cleanliness; preparation, plate presentation, and portion/cost control. Sep 2014-Jun 2015
Classroom Educator
Country Home Learning Center
Preparing learning materials and equipment, such as books, arts and crafts, stationery, and other supplies as needed. Overseeing daily lesson plans and activities that focus on developing children's social and motor skills. Jun 2013-Aug 2015
Stylist
Anointed Essence Beauty Salon
Responsibilities included cutting hair using basic and advanced techniques, consulting customers about styles and colors and applying hair care products, like treatment oils and masks.
April 2013- April 2014
Customer Service Representative
West Corporation/ Alorica
Maintained customer satisfaction with
forward-thinking strategies focused on addressing
customer needs and resolving concerns.
Answered constant flow of customer calls with
minimal wait times. Offering advice and assistance to customers, paying attention to special needs or wants. Assisted customers with setting
appointments, special order requests, and
arranging merchandise pick-up. Trained new
personnel regarding company operations, policies
and services.
Michael Sheppard
David Colbert
*********@**********.***
Mikquel John
*******@******.***
Prioritization
● Social Media Trend
Analysis
● Sabre
● Avaya
● Salesforce
● Five9 Phone System
● Talkdesk Phone System
Contact this candidate