Customer Service School District

DELILAH VINCENT

DELILAH *******@*****.***

*** **** *******Oakland, CA 94621*510-***-****

Summary of Skills

● Expected to interact with all internal and external customers in a friendly professional manner and provide quick, responsive customer service

● Ability to conform to proper standards of professional dress and appearance

● Demonstrate proficiency and literacy skills in English

● Under the direction of the Education Specialist, work with students in small groups or in one-to-one assignments to reinforce or follow up learning activities in core academic, language, and/or specialized subject areas

● Assist in the implementation of behavior intervention plans which may involve use of approved positive reinforcement strategies, behavior modification, other skills or knowledge to establish and maintain appropriate behaviors

● Ability to work with a diverse population

● Ability to perform and meet deadlines, submit well-written accurate reports and work in a calm and efficient manner

● Ability to perform a variety of tasks, and change assignments on short notice Employment

Health Services: Oakland Unified School District; Oakland CA(January 2022-present) Support Health team with data collection and entry for students at all school sites, make multiple phone calls to parents at various school sites concerning doctor orders and health concerns, travel perform medical procedures and documentation, billing, Daily communication with onsite Administrators

Paraprofessional: Oakland Unified School District; Oakland CA (February 2014-January 2022) Support and use strategies for individuals with exceptional learning and medical needs in a school setting. Tube Feeding, suctioning, cystic fibrosis treatments, toileting, planning behavioral charts, modify assignments, Community Based Instruction (CBI), instruction in the community and basic life skills

Home Daycare provider; Oakland, CA (September 2007-2014) Supervised children outside/inside play; ensured children rest; provided meals and snacks, taught basic fundamentals (ABC/123), provided transportation

Transporter/Dispatcher: Alta bates Summit Medical Center; Oakland, CA (August 2000-2007) Transport patients various areas within the hospital, handle heavy equipment, and assist in a variety of patient care duties, dispatching with heavy inbound call volume and scheduling, completed ad-hoc assigned request for various departments

Silicon Valley Staffing; Oakland, CA (February 2000-August 2000): Customer Service Rep: Iron Mountain

Handled high volume of calls, managed filing system, extensive data entry into database, communication over radio with drivers and courteous customer service Telecommunications: Valley Star Ratings

Face paced learner of script reading, significant phone answering, data input of customer information and survey answers, ran weekly test on software

Certificates

CPR certification current

Mandated Reporter current

Sexual Harassment for non mangers current

(Keenan Schools online)

Education

Heald College, Hayward, CA

Associate in Applied Science Degree in Computer Technology Awarded July, 2003

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