Program Manager Operations

STEPHANIE BRAIME-WILLIAMS, ICP-ACC, ICP-AHR

OPERATIONS MANAGER

Stephanie Braime-Williams H 408-***-**** M 408-***-**** Linkedin

Summary Profile

Solutions-driven Program Manager with a passion for driving people operation initiatives from strategy, to goals, through delivery. Connecting across teams to align business goals, and measuring effectiveness with post-event reports and evaluations. Promoting and marketing opportunities to delight and support ongoing development. Fluid in moving through ambiguity and working backwards from what are we solving for to solutions, using quantitative and qualitative data to identify opportunities and gaps.

Areas of expertise

●Program/Project Management

●Stakeholder/Vendor Partnerships

●Purchasing/Budgets/Financials

●Operational Excellence

●Event Planning/Logistics

●Playbooks, FAQ Guides

●Critical Thinking/Workflows

Communications/Marketing Plan

Event Planning

Logistical Planning Asst, White House Conference on Families, Washington, DC

Event Planner, White House Conference On Aging, Washington, DC

Experience

Training Career Development Facilitation / Coaching @Novaworks (Volunteer)

Contracting No California 11/2022 - Present

Worked as Brand Ambassador for Lauren/Ralph Lauren for merchandising, customer accounts, and product awareness.

Completed a second Agile training for ICP-ACC (ICAgile Certified Professional Agile Certified Coach) certification and Performance Management, Management coaching for high performance, HR Analytics and “AI Fundamentals” 10 week Program from IBM.

Joined Novaworks, a program for upskilling as a job seeker, acted as a facilitator and coach in a “Networking for Success” team, and helped team draft short/long term goals.

Senior Program Manager, Global Enablement(GSE) - People Success

SolarWinds Austin, TX (Remote) 05/2022-09/2022

Consulted with domain leaders on learning strategy, desired outcomes and behaviors by function and launched a roadmap for the lifecycle of the first global program for new employees to continue their Day 1 Onboarding through monthly Cohort sessions (~30-60 EEs).

Coordinated a HR project and communications plan that determined competencies and outcome-based learning paths by role and level and developed feedback loops.

Managed project team for design and support of new event for Managers on objectives.

L&D Program Manager, Global Support Enablement

Workday (NetPolarity Contractor) Pleasanton, CA 08/2021-12/2021

Analyzed multiple business units’ existing learning collateral and designed role-based learning paths for globally diverse teams and continued organizational development by applying adult learning theory and detailing objectives & proficiency expectations to redesign the Year One Journey.

Created project plan to streamline processes for delivery of 16-18 Learning Paths for Year One, Top 5 capabilities to determine proficiency, and milestones in the Project to develop Onboarding Journeys in Workday integrated with Google sites, Slack and LumApps.

Project Manager, Corp Engineering, Googler Engagement- IT Career Programs

Google (Intellipro Contractor) Sunnyvale, CA 12/2019-08/2021

Partnered across the organization for strategic and tactical project planning and re-designed a global five week onboarding for the IT Resident Program Cohorts at seven global hubs from on-site and Instructor-led, into a nine week virtual blended-learning model, retention increased 20%.

Directed and mentored 14 senior IT residents in program management for their role as a Buddy Program or L&D Coordinator for site event coordination and communications.

Edited more than 60 technical eLearning modules in Storyboards format using APA rules and UDP.

Program Specialist, AR/VR Operations, Employee Experiences

Meta (Intraedge Vendor) Menlo Park, CA 03/2018-12/2018

Designed an end-to-end program, and scalable process for the first ever Onboarding program for five growing teams in the fast growing AR/VR org of 2000 including communications strategy.

Lead Security eLearning design project; worked with graphic designer and Security Lead to develop on-demand video and eLearning to fill gap of training availability for EMEA and APAC by determining Agenda, objectives and assessment development. IT Training Program Manager, Employee Engagement Salesforce (Talentburst Contractor) San Francisco, CA 07/2017- 01/2018

Developed partnerships and created training assessments to ensure requests resulted in the correct mode of training, mentoring or coaching for stakeholders across the IT organization.

Defined scope for vendors to customize leadership training portfolio of workshops, and holistic programs for development and coaching based on feedback and identified gaps.

Coordinated workstreams and communications for executive training for the IT Business Strategy & Ops teams creating a custom experience based on objectives, desired behaviors and outcomes.

People Programs Delivery Specialist Google (Artech Systems Contractor) Mountain View, CA 10/2016- 05/2017

Coordination and seamless delivery of global training programs for the Tech Consumer Groups functional onboarding program logistics through gLearn scheduling, managing attendee rosters, handling on-demand needs, calendar invites and reminders to attendees.

Executed logistics and managed communications sent to learners and managers for leadership, and employee onboarding for 30-60-90 day role-based learning and coaching plans.

Learning and Development Program Manager- Global Onboarding

SAP Palo Alto, CA 09/2011-08/2016

Managed full life-cycle for Onboarding weekly facilitation, logistics and development of Buddy Program to help new hires integrate into the culture, their team, and role quickly.

Increased satisfaction rating for Buddy Program; partnered with a graphic designer, and created the first elearnings on “What is a Buddy” for Managers, and selected Buddy’s to “ally” with the new hires which resulted in a 25% increase in satisfaction and shorter time to ramp-up compared to prior process.

Created Communications plans, workflow documentation, How to, FAQ Guides, and Paybooks.

Education & Proficiencies

Bachelor of Arts: Communications, Howard University, Washington, DC

IAP-CHR Agile Certification for HR & L&D - ICAgile

Interaction Design Foundation(IxDF) Master Class Certificates: How to Create Actionable User journey Maps User journey Mapping for Better UX

Master Certificate: Instructional Design - ATD-CI (Certification Institute)

Certificate: Leading Leadership Development, Acclaim

Grad Certificate: Human Resource Management, UCSC, Santa Clara, CA

PHR Certification: HRCI-Human Resources Certification Institute/SHRM 1997-2018

Other Certificates:

ATD Certificates(Association for Talent Development): Project Mgmt for Learning Professionals Consulting Skills Change Management

Effective Training Associates: Project Management; SAP: Franklin Covey – First Level Leader Coachable Moments Executive Presence

Enterprise Tools: Office 365 Google Workspace(gSuite) MAC iOS Google Sites Wiki Sharepoint Jamboard Quip Learn Asana Wrike Smartsheet Workday Salesforce Case Management Successfactors Zoom BlueJeans GVC Webex Mindmeister Enneagram Sharepoint Teams gLearn/GROW Jamboard Jira Confluence Slack Survey Monkey Wiki SSO Salesforce 360 HRIS-Ascentis LumApps Moodle Canvas Adobe Creative Educator

Associations: ATD(Association for Talent Development) IDF (Interaction Design Foundation) Training Industry The Learning Guild

Video:

CreaTV - Community Access TV Station - San Jose: Courses: Video Camera Basics Sony A7 and JVC Video Editing Basics w/Adobe Rush

Presidential Commendation: Event Planning - White House Conference on Families

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