Customer Service Representative
Resume:
Mark Crawford
Dallas, TX *****
Phone: 972-***-****
Email: **************@*****.***
Education:
HG Spruce High School
Diploma received 1983
Texas A&M/Commerce
Fall 1983—Summer 1988
Degree received 1988
Major emphasis: Journalism
Work Experience
01/2020—September 2024
7/11 Corporate Accounting
Inbound Customer Service Representative
Answering inbound calls from 7-11 franchisees, regarding accounting issues. Creating accounting inquiries for 7-11 franchisees. Answering questions regarding existing accounting cases. When appropriate, transferred the call to the appropriate department (payroll or technical assistance).
Salary: $19hr
02/2018—12/31/2019
Cartus Corporation
Real Estate Advocate II
Responsible for establishing and maintaining contact with assigned caseload of customers; methods of contact telephone, email and text; primary contact for customers while they are working with assigned realtors to buy or sell properties
Salary: $19hr
09/2014—02/2018
Arbonne International
Customer Service Associate III
Inbound customer service; assisted callers with placing product orders and checking the status of existing orders; also assisted Arbonne business builders with inquiries about requirements to achieve and maintain promotional titles
Salary: $16.50hr
08/2012—12/2013
AmerisourceBergen (ICS division)
Customer Service Representative II
Using industry specific software and internet websites, processed orders or high dollar specialty pharmaceuticals; orders received via email, fax and telephone
Salary: $17hr
08/2011—08/2012
ATX Group/Agero (Mercedes Benz)
Customer Care Representative
Inbound customer service; using industry specific software; assisted customers with renewing and cancelling service subscriptions, and with billing inquiries
Salary: $13.17hr
11/2008—08/2010
Mannatech Inc
Customer Service Representative
Inbound customer service; assisted customers with placing orders and checking the status of existing orders; also provided product information
Salary: $13hr
11/2005—07/2008
Comcast/Time Warner Cable
Customer Account Executive
Inbound sales agent offering cable, internet and telephone purchase options to potential customers; also responsible for customer retention
Salary: $12hr (plus commissions)
11/2004—10/2005
UICI/Student Insurance
Customer Service Representative
Assisted insureds and providers with their inquiries about health insurance claims
Using internal messaging system, when necessary, sent requests and information to claims examiners, to assist with claims processing
Provided information for potential customers about the terms and prices of the health insurance plans, in which the customer was interested
Salary: $14hr
03/2001—11/2003
Fast track claims examiner/Customer Service Representative
Using company’s software program, administered short term disability claims; had to verify medical information
Authorized payments for short term disability claims; responded to customer inquiries about the status of their claim
Assisted customers with filing their short term disability claims
Salary: $16hr
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