Product Manager

ALLEN J. BENTO

401-***-**** **********@*****.*** Livermore, CA linkedin.com/in/allenbento

SENIOR PRODUCT MANAGER

A seasoned product and project management leader with over 10 years of experience, driven by innovation and a commitment to continuous process improvement. Proven success in identifying and advocating for customer needs while building strong partnerships with stakeholders to deliver impactful solutions. Known for clear, persuasive communication across all levels of the organization. Adept at owning the full product lifecycle and empowering teams to consistently deliver high-quality, high-utility products. Passionate about AI and its transformative potential, I am both a dedicated student and mentor in the Product Management field, leading with a balanced mix of humility and confidence.

AREAS OF EXPERTISE:

Product Management Program Management Project Management Cross-functional Collaboration Product Roadmap Backlog Prioritization Excellent Verbal & Written Communication Skills Defining Product Requirements Product Strategy Product Vision Product Development Life-Cycle Feature Prioritization Stakeholder Management User Stories User Experience (UX) Scrum Agile SAFe Process Improvement Identifying Customer Requirements Analyzing Customer Feedback AI User-centered Design User Testing Problem Solving Market Research Quality Assurance Lean Six Sigma JIRA Confluence Microsoft Office Microsoft Teams Excel Solidworks CAD KEY ACHIEVEMENTS:

• As the Product Manager of a SaaS product, achieved 70% customer adoption of a 13k target user audience, on time, within budget. Scaled customers from 100 to 9K in 18 months, in collaboration with marketing and engineering.

• Successfully implemented the Agile framework for various multi-disciplinary and globally distributed teams, by teaching the principles of Agile while leading Scrum ceremonies.

• Managed 5 teams for a project to deliver a heavy-lift drone prototype for undersea 3-D mapping. Attained qualification for international 2017 Shell Ocean Discovery X Prize competition.

• Partnered with a California-based graduate school to create an executable framework, and implement an international business development apprenticeship in Boston, focused on launching careers in Europe, and mentored apprentices.

PROFESSIONAL EXPERIENCE:

Change Healthcare, Remote, CA November 2017 – March 2023 Product Manager

Enterprise Knowledge Management Platform Apr 2020 – Mar 2023 (3 years)

• Trained multi-disciplinary team in adoption of Agile and Scrum, as a key player on the Employee Digital Experience team, to modernize the technology experience of 13k employee organization.

• Exceeded Key Performance Indicator of 70% product adoption on time, and within budget.

• Scaled customer base from 100 to 9.2K in 18 months, in partnership with marketing, engineering, and external vendor stakeholders.

• Owned all customer relationships and delivered a plethora of customized solutions: social platforms, accessible resource repositories, and extensive outward-facing websites through a variety of User Acceptance Testing exercises.

• Implemented streamlined customer intake mechanism (product integration with JIRA) which generated the majority of new customers of the product, through their own requests submitted as User Story drafts directly to our backlog.

Virtual Collaboration Software Sept 2022 – Mar 2023 (7 months)

• Recovered over $20K lost capital by recognizing a flaw in the vendor contract, resulting in reduction of ongoing expenses by 60%.

• Increased Customers by 30%, and established strong adoption through customized training. Custom Project Tracker Software Nov 2018 – Mar 2020 (1 year, 5 months)

• Trained globally distributed team of 6 in adoption of Agile and Scrum methodologies.

• Executed Product Delivery though entire PDLC in partnership with designers and engineers. Enterprise Solutions Analyst Nov 2017 – June 2018

• Initiated company's leveraging of Blockchain technology for synchronizing Healthcare Providers and Payers, by authoring research articles about emerging technology for new business development, and reporting findings to the CTO.

• Installed executive collaboration and communication channel rectifying disjointed executive communication. Duke University, Durham, NC January 2016 – January 2017 Product Manager / Lead Prototype Engineer

Product Manager:

Hybrid Unmanned Aerial Vehicle / Autonomous Undersea Exploration System

• Secured $15K funding for design project.

• Delivered prototype heavy lift drone equipped to dispense and retrieve SONAR pods for undersea 3-D mapping in 10 months, through management of 5 teams of Designers / Engineers.

• Attained qualification for 2017 Shell Ocean Discovery X Prize International competition (Autonomous System Ocean Exploration Design) by formally presenting design and budget before panel of competition judges. Lead Prototype Engineer:

• Completed Unmanned Aerial Vehicle prototype frame by reverse engineering, iterative design, 3-D modeling, and 3-D printing of parts.

Church in Boston, Boston, MA August 2010 – August 2015 Senior Program Manager – International Business Development

• Played a key role in partnering with a California-based post-graduate school to architect and establish an International Business Development Apprenticeship in Boston in under a year, aimed to thrust apprentices into business development careers throughout Europe.

• Mentored and provided one-on-one career counseling to apprentices, resulting in migrations of skilled workers in various European countries.

• Enacted cross-campus cooperative program of 12 Universities in New England and executed networking events, in daily coordination with team of 8, resulting in significant cross-campus collaboration.

• Managed business development projects in the USA, Canada, and UK.

• Raised up voluntary community-based stakeholders to strengthen program initiatives.

• Increased total customers by 200% and achieved increased engagement from key customers. EDUCATION & CERTIFICATIONS:

Duke University, Durham, NC August 2015 – June 2017 Master of Science – Electrical & Computer Engineering Concentration: Engineering Product Management

Living Stream Ministry Training, Anaheim, CA August 2008 – July 2010 Post-Baccalaureate Leadership and Service Training Johnson & Wales University, Providence, RI August 2004 – May 2008 Bachelor of Science – Electronics Engineering

AI Product Management Specialization (Duke University) Agile Project Management Professional Certification (Atlassian)

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