Data management and Senior Specialist

Tanika Evans

816-***-**** *************@*****.***

SUMMARY:

Excellent computer and data management skills including Outlook, Microsoft Suite, PeopleSoft, Kronos, AS/400 and Tax preparation programs. Exceptional phone and online communication skills, including increased customer service. Dynamic person with strong analytical, technical proficiency and proven leadership skills throughout the workplace and within the community.

PROFESSIONAL EXPERIENCE:

OPENLANE/Kar Global

Operations Support Title Arbitration Kansas City, MO May 2023 – Present

Serve as first point of contact on phone calls for all title arbitration

Manage and process vehicles sold through auctions, private markets or car dealership submitted title arbitration

Determine what can be arbitrated within 45 days of vehicle sale date based upon OPENLANE, policies and guidelines

Initiate voided sales along with return transportation to both the Backdown and Transport team, back to selling party

Negotiate between buyers, sellers or account representatives price adjustment off the vehicle sale price, submit agreed upon price adjustment to the accounting and buyer's floorplan team; along with ensuring the transaction reflects the adjustment

Track, monitor and follow up daily on all arbitrations

Request and determine vehicle condition exterior, interior, wheels and odometer reading before return of vehicle back to original seller

Review and calculate the amount owed for excessive mileage; determine recondition reimbursement for vehicles over 180 days without a title

Review and check for accuracy of all title, duplicate title, power of attorney, lien release, reassignment, transferred ownership, VIN verification, current vehicle inspection, California penalties were current, correct mileage on all paperwork were complete to make a marketable title for Department of Vehicle

Maintain title knowledge for all 50 state laws, penalties, registration and fees

Ability to worked closely with title processing team, title issues team, sellers and buyers’ representatives until operations received a marketable title to close out title arbitration; or buyer retain vehicle without title

Ability to handle multiple assignments simultaneously and meet operations deadlines

Nations Benefits

Member Experience Onboarding and Development Overland Park, KS September 2022 – April 2023

Serve as first point of contact for the client relationship, human resources, and all executive leadership

Maintain in-depth knowledge of assigned business goals and key executive project summary report weekly

Conduct regular, standing meetings with customer executives, internal business partner and the client executives

Support efforts related to recruiting, employee development and training in the clients’ systems/communicate to ensure new hires flow smoothly for a successful training at start of training date

Maintain new hires attendance and payroll while in training to ensure accurately paid on time

Prepare and submit all new hires timely for credentials before training along with prepare and submit all terminations timely to deactivate credentials within the client United Healthcare systems

Communicate effectively and efficiently with human resources/new hire to ensure all onboarding private information were complete prior to offer letter

Exercise high level of critical thinking to find credentialing errors affecting training start date/nesting into full production with the client

Monitored closely executive project summary report, projected headcount, and production completion status of business partner for the client

Resolved Human Resources/Five Point Survey errors, Workforce/IEX agent skill setting, all new hires call setting in Genesys

Weekly BSL’s meetings on any IT escalation issues affecting call center production until resolved

Perform intensive audit recordkeeping such as Excel Workbooks, Excel Templates and files are accurate for reporting to the client and partners

Provide support and advice to internal stakeholders on a range of policies, agreements, and processes

Work independently with key stakeholders to identify and address client needs in collaborative approach

Partner with leaders to develop strategies to further their business objectives

Work with leaders to embed team structures, role clarity and role alignment within the organization for WorkForce/IEX settings, alignment in TRIO system

Audit new hire’s profile to ensure correct settings in Qfinity, Genesys and Optum Grid Card to access United Healthcare systems

Proactively initiate with human resources processes and drive engagement while providing a positive experience for the client

Axelon / Charter Communications

Fraud Investigator Kansas City, MO January - August 2022

●Handle various functions associated with fraud and abuse. Responsibilities include but are not limited to answering calls from both customers and non-customers

●Leverage resources to support the identification and initiation of fraud or abuse investigations, ensure relevant information is appropriately collected, analyzed, and documented

●Requests additional caller documentation. Completes investigation/documentation and provides communication back to the caller

●Bring resolution to fraudulent claims by employing tools that detect and disrupt fraud schemes

●Evaluate, process, and document identity theft and customer validation claims

●Utilize defined metrics for tracking and reporting. Adapts procedures, processes, tools, equipment, and techniques to accomplish the requirements of the position

City of Kansas City Water Services

Customer Service Representative Kansas City, MO June 2019 - January 2022

●Receive test forms from either fax, postal mail, email, or hand delivered to the Backflow office

●Answer all incoming calls, responsible for 6 managers front of house deliveries, construction contractors and vendors

●Generate and issue letters residential/commercial test due along with testing forms for the entire Kansas City area

●Receive, scan, and data entry all residential /commercial backflow test reports

●Create service request orders for Backflow Inspectors backflow verification, surveys, and exemptions for the Kansas City area

●Generate all appointments and field work for the backflow inspector's daily operational outside work

●Input Field Guys daily field trip sheets of all backflow inspections, surveys, hydrant meter installation and removals

●Issue all hydrant meters invoice to billing for contractual ending charging, hydrant stolen rate, water hydrant repair/shop fees and ending water consumption

●Create a team-oriented work environment

●Monitor and update daily water hydrants excel spreadsheet of the entire Kansas City area for supervisors and superintendent leadership team

●Work closely with supervisor, city backflow inspectors, superintendent, and leadership team to monitor effectiveness of workflow and technical issues of computer systems

●Work closely with Backflow inspector along with engineered Kansas City map to verify all backflow registration numbers are properly correct per residential/commercial property

●Offered suggestions to the TOKAY System Leadership Board, Kansas City Financial Leadership Board,

Supervisor, Kansas City Superintendent, and IT Leadership Board successfully executing new TOKAY system (January 2021)

●Assisted in developing and mentoring newly hired employee

●Facilitate all meetings with supervisor and backflow team

VA Medical Center Kansas City, MO September 2017- Retired October 2017

Medical Support Specialist

●Scheduling appointments, including interpreting, and verifying provider orders in accordance with VHA national scheduling guidelines, scheduling, canceling, re-scheduling patients’ appointments and/or consults

●Entering no-show information

●Monitoring the electronic wait list; preparing for clinic visits

●Monitoring both inpatient and outpatient appointments for Gastroenterology Clinic

●Verifying and updating demographics and insurance information

●Processing all emergency and non-emergency transfers to other VA facilities or private hospitals

●Interacting with both internal and external customers

●Establishing and maintaining medical outpatient and inpatient charts as well as administrative records

●Verifying third party insurance and updating information in the Insurance Capture Buffer (ICB) system

United States Postal Service Kansas City, MO December 2016-December 2016

PSE-Mail Processing Clerk (Holiday Employee)

●Prepared work area, ensuring all necessary support equipment and materials, including labels, trays, and other containers were in place; Followed established safe work methods, procedures, and safety while on duty

●Performed all the following duties: loaded mail onto automated equipment; entered sort plan and started equipment; monitored flow of mail to ensure continuous feed; swept/separated mail from bins/stackers; and stopped equipment when distribution run or operation completed; ran machine reports, cleared jams and contacted maintenance for assistance when required

●Sorted mail from bins or separations and placed into appropriate trays or containers for processing; dispatched operating plans and schedules at the instruction of supervisors; verified all mail to ensure sortation accuracy

H&R Block Kansas City, MO June 2015-September 2015 Payroll Specialist (Seasonal)

●Performed daily payroll function for tax offices and corporate headquarters (seven cycles)

●Analyzed and resolved adjustments

●Developed report templates; ran queries and reports including payroll accounting balance reports

●Managed adjustments, corrections and deductions including garnishments, tax levies, student loans and 401k

●Interacted with banking institutions to establish and maintain accurate routing and account information

●Managed workflow to ensure all payroll transactions were processed accurately and timely

Internal Revenue Service Kansas City, MO January 2010- May 2015 Tax Examiner Specialist (01/2010-05/15)

●Received large volume of taxpayer correspondence; analyzed situation to determine method of processing including research of individual accounts and applicable regulations.

●Performed high volume of data entry daily

●Managed special projects involving data management and routing; team leadership as assigned

●Established payment plans for delinquent taxpayers

●Achieved company service level standards for collections

●Maintained current knowledge of regulations and guidelines

●Provided technical assistance and guidance to individuals and businesses regarding tax obligations

●Resolved taxpayer disputes and delinquent issues

●Responded to taxpayers’ questions and complaints

●Made determination if taxpayer qualified for “currently non collectible” status

●Analyzed, reviewed, and adjusted tax accounts and amended returns

●Performed function in complex coding environment

●Established installment agreements and generate refunds

●Researched, reported, and resolved (to the extent possible) identity theft

●Maintained current knowledge of tax regulations, guidelines, and statutes of limitations

●Researched, retrieved, and responded to taxpayer requests for tax year filings

●Exceeded daily production goals

●Responded to requests from employers, governmental entities, universities, and banks

NCO Financial Group Lenexa, KS April 2009-April 2010

Quality Coach/Customer Service Agent

●Assisted customers of Target, Lacoste, BEBE, and Benefits Cosmetics with order placement, tracking and

registries

●Handled escalated inbound/outbound technical calls

●Performed up sales function when communicating with customers

●Promoted to quality coach monitoring calls of 17-26 agents on daily basis

●Provided coaching to agents not meeting call standards

EDUCATION:

National American University (2 years) Accounting, Kansas City, MO

Tad Technical Institute, Kansas City, MO Business Computer Management

Professional Development:

Women's Employment Network, Kansas City, MO January 2016 - February 2016 Certificate of Graduation: Career Transition

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