Data Entry Specialist

Alyssa Fox

***************@*****.*** 931-***-**** Columbia, TN

WORK EXPERIENCE

Farm Bureau July 2022 – Present

Data Entry Specialist / Property Department Columbia, TN

Inspected and validated customer quotes to determine eligibility for insurance coverage, ensuring compliance with company standards.

Entered customer information and processed Personal Identifiable Information (PII) data to generate new policy documents, adhering to regulatory requirements.

Assisted multiple departments to reduce the backlog of un-reviewed policies, effectively decreasing the overall workload by over 30%.

Analyzed and determined the necessity of terminating existing policies.

Developed and maintained spreadsheets to track policies requiring extended review by upper management, enhancing workflow efficiency.

Created comprehensive documentation to support newly onboarded representatives in processing policies and understanding departmental regulations.

Starbucks June 2021 – July 2022

Lead Manager Columbia, TN

Provided exceptional service by assisting customers with their needs, ensuring a positive and welcoming experience.

Expertly crafted and served a variety of drinks, maintaining high standards of quality and presentation.

Managed inventory by efficiently ordering and restocking items, ensuring the store was always well-stocked and operational.

Handled customer complaints professionally and effectively, resolving issues promptly to maintain customer satisfaction and loyalty.

Walmart Jan 2019 – June 2021

Online Personal Shopper Columbia, TN

Assisted customers by providing accurate information and effectively resolving complaints, ensuring a positive shopping experience.

Expertly crafted and served a variety of drinks, maintaining high standards of quality and presentation.

Managed inventory by efficiently ordering and restocking items, ensuring the store was always well-stocked and operational.

Handled customer complaints professionally and effectively, resolving issues promptly to maintain customer satisfaction and loyalty.

EDUCATION

Marshall County High School May 2019

High School Diploma Lewisburg, TN

GPA: 3.8

SKILLS

Customer Service, Organized, Active Learner, Critical Thinking, Data Entry, Microsoft Office, Spreadsheets, Documentation

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