Customer Service Representative
Resume:
Lori J. Durand
Webster, Mass ***70
***************@*****.***
EXPERIENCE
Self Employed - Concord, NH- Personal Assistant
June2023-Present
I recently moved back to NH after Hurricane Ian damaged my home. I am
caring for an elderly lady have recently become her POA. I have helped her
with everyday duties, meal prep, cleaning, laundry, driving to appts.,
taking her to places she enjoys. She had an opportunity to move back to
Cape Cod and I assisted her in relocating, repairing and selling her home,
and I continue to take care of her financial obligations.
I recently was o ered another situation in Webster, Mass for a friend’s
father. I am currently a live-in caretaker, doing the same things for him
as I did previously.
SKILLS
Computer literate, to include
knowledge of Google Drive,
Remote O ce Skills using
Jabber, Okta, Citrix, Google
Meet, OneNote, Service Hub,
Info Hub, Support Hub,
Microsoft O ce, WorkDay,
Duo Mobil, Chat applications,
Slack, Skype, Zoom, Alworx
Phone System, Defender
software
Wayfair - Remote Estero, Florida - Customer Service
March 2023 - July 2023
Remote Call Center, assisting customers via phone, email, and chat with
their orders. Whether a return, damaged, or lost item, my job was to assist
the customer to rectify their concerns in a courteous, compassionate,
manner using empathy, and genuine concern to retain customer
satisfaction.
AWARDS
Achievement Award 1980.
Gerber Collision Center - Estero Florida - Front Desk
Customer Service Representative/Admin. Assistant
March 2022- February 2023
Answer multi-line phone systems and assist customers with their needs..
Assist walk-in customers with vehicle issues. Accounts receivables and
payables. Update inventory and reorder supplies. Scheduling. Assisted in
training junior CSR. Adhere to all agency policies and requirements for the
position.
CERTIFICATES
Emergency Dispatch Cert.
1996
Home Health Aide Cert.
2023
New Hampshire Public Defender's O ce - Concord,NH
Receptionist/Admin. Assistant
May 2021 - September 2021
Greet and assist clients. Maintain a professional relationship and assist 6
legal secretaries, 25 lawyers, 2 Administrative Assistants, and the general
public. Adhere to all State regulations, policies and to include
confidentiality.
Banks Collision Center - Concord, NH - Front Desk
Customer Service Representative/Admin. Assistant
August 2019 to May 2021
Answer multi-line phone systems and assist customers with their needs..
Assist walk-in customers with vehicle issues. Accounts receivables and
payables. Update inventory and reorder supplies. Scheduling. Assisted in
training junior CSR. Adhere to all agency policies and requirements for the
position.
Durand Painting - Concord, NH - Interior/Exterior
Painting Contractor
January 2004 - October 2018
Self employed with 15 yrs of success. Managed and implemented home
owner contracts. Job estimating. Scheduling, Accounts payables and
receivables. Led, developed and mentored junior personnel. Generated
reports in compliance with regulatory agencies.
Anthem Blue Cross Blue Shield - Manchester, NH
Administrative Assistant
2000 - December 2003
Results oriented professional. Worked with nurses and doctors to
generate approval and denial letters for clients, per their policy coverage.
Created self guided manuals for future employees for training purposes.
Solid aptitude for collaboration and communication with senior
leadership.
EDUCATION
Conant High School - Ja rey, NH 1980 graduate
Received the Achievement Award with a A-B Average
PROJECTS
Medical Management Team - Anthem BCBS
Developed, designed and created self step by step manuals for new
employees, to improve time management and efficiency.
Contact this candidate