Detailed oriented, analytical, thorough, customer focused

MARIA CHERRY

Charlotte, NC 704-***-**** *****.*********@*****.***

CAREER OBJECTIVE

To secure a position with a stable and profitable organization, where I can be a member of a team and utilize my mortgage underwriting, customer service, and analytical skills to the fullest.

PROFESSIONAL OVERVIEW

Highly skilled in mortgage underwriting, financial account statements, risk management, company analysis and performance reporting with 12yrs+ of the mortgage/banking, 2yrs+ in healthcare, 9yrs+ Health and Wellness. Detailed and organized professional with strong customer service, analytical, and problem-solving skills.

PROFESSIONAL EXPERIENCE

Architech Sports and Physical Therapy (Charlotte, NC) Feb 2024 - Current

Intake Coordinator

Answering phones, collecting patient payments and schedule appointments. Greet customers as they enter the building, complete repots via excel, problem solve escalated issues.

Initiating calling referrals, verifying insurances as well as other general front desk duties. Great communication skills. Contact doctor offices, hospitals to verify injuries/surgeries.

Filing (light) and data entry of patient personal information; occasional travel to cover other locations is required.

Citywide Janitorial Services (Charlotte, NC) Jan 2023 - Dec 2023

Supervisor

Managed 14 employees, including scheduling staff shifts and monitoring staff attendance, reporting absences and conducting staff performance reviews. Helped maintain cleanliness and safety measures for Carrier warehouse plant.

Delivered recommendations to management regarding promotions, transfers, and dismissals. Demonstrated sound knowledge of various cleaning methods and excellent communication skills. Assist with weekly payroll. Sweep, mop vacuum, wiped mirrors, doors, dusting etc.

Displayed effective leadership skills to ensure the timely completion of staffs’ janitorial duties. Took inventory of all cleaning supplies and equipment and informing management when supplies are depleted. Attended weekly meetings and performed monthly inspections.

Alpine Intel Coordinator (Charlotte, NC) Jun 2022 - Dec 2022

Customer Service Call Center Team Lead (Contract)

Received HVAC claims insurance inbound calls and was attentive in addressing each individual claim. Schedule and coordinate assessments daily with technicians and end-users.

Worked on all assigned claims at least twice a day until completed by making outbound calls daily and/or sending emails. Detailed in all notations to properly communicate to teams for accuracy and completeness of all claim information.

Scheduled appointments with the customers for technicians to come out and service their HVAC systems.

Wells Fargo (Charlotte, NC) Dec 2008 - Apr 2022

Conforming Mortgage Underwriter

Reviewed, analyzed, and decided individual consumer request and several different products within company and industry guidelines (Fannie Mae & Freddie Mac).

Ensured loans were within compliance and regulatory guidelines. Made final decisions to approve or deny home loans.

Provided detailed analytical reviews of appraisals, financial statements, business and personal tax returns, credit reports and applicable ratios, reviewed cash flow analysis, assets, and paystubs.

Communicated findings and rationale of the income and tax analysis to external CPAs, internal partners, and customers to explain and interpret the rationale behind credit and income analysis,

Zen Massage and Spa (Charlotte NC) Mar 2012 – Sep 2021

Front Desk Customer Service Representative (Part-time)

Answered all incoming calls on multiple lines booking appointments in millennium as well as resolve client complaints, however providing the best customer service experience for the clients. Follow up calls to confirm client’s appointments for the following day.

Assigned daily room assignments for customer services provided. Scheduled appointments for the therapist to provide daily services to the clients. Light laundry duty included washing, drying, and folding throughout shift.

Executed daily cash reconciliation / balancing during opening and closing of the facility. Light filing and copying of client files as well as pulling client files for therapist review.

TECHNICAL SKILLS

Fannie Mae/Freddie Mac Desktop Underwriting

Hogan, Shaw, Coast to Coast

Lexis Nexis, ICMP

Word, Office, PowerPoint, Access, Excel, and SharePoint

EDUCATION AND CERTIFICATIONS

Diploma: Harding High School

Central Piedmont Community College: Real estate, Divine Health Academy School of Nursing

Rowan Cabarrus Community College: Credentials for early childhood education

INTERESTS

Volunteer with battered women, homeless, domestic violence counselor, Second Harvest Food Bank, and community day care

Enjoy spending time with my grandchildren, traveling, volunteering, walking and hiking

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