Customer Service General Manager
Resume:
Tammie Jones
El Cajon, CA *****
**********@*****.***
With 30 years experience, Building pride into everything we do, consistently meeting all standards, attending to every detail, and constantly improving the experience of Our People. Work Experience
Restaurant General Manager
Mijana Restaurant / Entertainment-Tempe, AZ
February 2022 to May 2024
• Oversaw all aspects of restaurant operations, including staff management, customer service
• Conducted regular inspections of the facility to ensure compliance with health and safety regulations
• Resolved customer complaints promptly and effectively, ensuring high levels of satisfaction were maintained at all times
• Developed comprehensive training programs for new hires as well as ongoing professional development opportunities for existing staff members
General Manager
D'Lish Italian Restaurant-Chula Vista, CA
March 2021 to December 2021
Managed up to 17 employees
Increased Customer service
Generated sales
Balanced the books and cash
Inventory
Cost Control
Restaurant Manager
Firehouse Subs-Kearny Mesa, CA
September 2019 to February 2021
• Great rapport with owner and dramatically increased franchise national audit 80% to a remarkable 97% within 1 month of hiring.
• Within 2 months brought inventory percentage from 36% to 29% increasing profit margin
• Staff Training
• Catering
• Labor percentages to a sustainable and profitable level Food And Beverage Supervisor
The Mesa Grill (Holiday Inn)-La Mesa, CA
June 2017 to September 2019
• Raised guest service satisfaction from 40% to 80%
• Group Catering
• Cost Control
• Menu Implementing
• High Audit scores
• Managed up to 10 employees
Education
High School Diploma
Stevenson High School - Stevenson, WA
Skills
• Office Management
• Recruiting
• Cash handling
• Program development
• Culinary Experience
• Pricing
• Cost control
• Guest services
• Restaurant Experience
• Food Safety
• Training & development
• Customer service
• Purchasing
• Kitchen Management Experience
• Leadership
• Budgeting
• Catering
• Supervising Experience
• Labor Cost Analysis
• Event Planning
• Conflict Management
• Restaurant management
• Staff training
• Management
• POS
• Sales
• Banquet Experience
• Serving Experience
• Bartending
Certifications and Licenses
ServSafe
Food Handler Certification
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