Customer Service Representative

Reuben Too

Cell: 469-***-****

Email: *******@*****.***

Summary:

Experienced customer service representative with a proven track record of delivering top-notch service to customers. Strong ability to understand customer needs and provide effective solutions in a timely manner. Proficient in using customer service software and tools to streamline customer satisfaction. Excellent interpersonal skills and ability to work in a fast-paced environment.

Highlights:

Outstanding verbal and written communication skills.

Active listening and empathy

Problem solving and conflict resolution.

Knowledge of intuit products and services.

Ability to multitask and prioritize tasks effectively.

Strong attention to detail and accuracy.

Ability to remain calm and professional in challenging situations.

Reliable and motivated

High performance

Proficient in using different tax software and tools.

Experience:

Tax Associate

Winvin Tax Services 2004-present.

Responded to customer inquiries via phone, email, and live chat, providing accurate and timely information.

Assisted customers in troubleshooting technical issues with Drake software guiding them step-by-step solutions and escalating complex problems when necessary.

Resolved customer complaints and conflicts, ensuring a high level of customer satisfaction and retention.

Updated customer accounts and maintained accurate records of interactions and transactions.

Collaborated with cross-functional teams to address customer issues and improve product functionality.

Participated in customer service sessions to enhance product knowledge and customer skills.

TELETECH AT HOME INC 2015-2016

Responded to customer inquiries via phone, email, and live chat, providing accurate and timely information.

Resolved customer complaints and conflicts, ensuring a high level of customer satisfaction and retention.

Assisted customers in troubleshooting technical issues with Drake software guiding them step-by-step solutions and escalating complex problems when necessary.

Network Support

A T&T internet services April 2002 to 2012

Working with U-SPOC group as a resourceful analyst tasked with outage management, Communication, problem resolution and repository for system and network functionality.

Connecting our U-verse neighborhoods and communities and being committed to driving all customer impacting issues to resolution.

Responsible for monitoring AT&T network, responding to outages and working closely with other network operation vendor’s s including Alcatel Fault Management, Microsoft Fault Management, Support Application FMT and Video Operation Center.

Investigating and resolving network/system outages to reduce call volume and improve customer satisfaction by providing excellent customer service to internal.

Education

Collin County Community college 2004-2006 Associate Liberal Arts

University of Nairobi 1990-1994 Bachelor of Arts Anthropology .

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