Account Manager Customer Service

PROFESSIONAL EXPERIENCE:

Skilled Labor/ Account Manager – Dec. 2023 – May 2024

Superior Skilled Trades, Rockledge, FL

• Collaborating with internal teams to optimize processes and deliver exceptional results.

• Provide excellent customer service to clients.

• Develop and execute sales strategies to acquire new clients and expand business opportunities.

• Build and maintain relationships with clients to understand their staffing needs.

• Collaborate with hiring managers and recruiters to ensure timely and successful placements.

• Identify potential job opportunities within the industry and match them with qualified

candidates. (Pure Hunter)

• Managed accounts, tracking sales metrics and provided regular reports through the ZoomInfo

CRM database to upper management.

• Staying current with industry trends and regulations within the construction staffing market

throughout the United States.

Sr. Account Director - Feb 2021 – Nov-2023

APEX Petroleum Corporation, Largo, MD

• Maintain and grow assigned customer base. Meet and exceed the “new account” monthly

quota.

• Generate new accounts through daily prospecting in person or over the phone.

• Weekly, document sales activities, prospect lists and customer engagement in spreadsheet.

• Manage and implement onboarding new customers through effective communication with

other departments.

• Ensure client’s onboarding process is smooth and well managed.

• Earn the right to ask clients for referrals through consistently following up with clients.

• Participate in training and help to develop best practices and other team members as requested

by leadership.

• Respond to RFPs and RFQs

• Develop strategic relationships with Federal, State, and Commercial clients.

• OPIS INDES—Pricing

• Forward thinking with innovation of ideas on increasing market share.

Business Development Specialist - Sept 2019 – Dec 2020

WDVM, Germantown, MD

• Responsible for business development to small mid-size businesses in the Washington, DC area

through cold calls.

• Accountable for full sales cycle to business owners and media agencies of TV and digital

advertising from sourcing to closing and account maintenance.

• Serve as integral leader of team and delivered single-year sales increase of 20%.

• Perform consultative presentations to provide clients with innovative strategies to consistently

exceed their revenue goals.

• Draft persuasive, responsive proposals addressing customer’s goals and negotiate contract

terms.

• Assist clients and internal personnel on the development of advertisements and other

marketing materials.

• Develop advertising schedules with clients and station personnel responsible for placing

advertising into the station’s media platforms.

• Proactively develop new customer contacts and participate in customer business & budget

planning.

• Follow recent market trends and present data summaries & recommendations to customer.

Enterprise Account Manager - Oct 2004- Aug 2019 K-Tel

Communications, Gaithersburg, MD.

• Reporting directly to director of sales

• Consultant small to medium size businesses of telecom services

• Reinforce sales technique’s and introduce new products to new end user

• Strong prospecting skills and demonstrated track record in closing new business and exceeding

sales targets.

• Knowledge and experience working within a solution-selling or consultative selling methodology

• Maintain existing client base through services and up selling through sales force / Pure Hunter

• Experience selling/navigating a complex sale.

• Exceeded monthly sales and revenue quotas through cold calling and prospecting of provided

business leads.

• Managed and supported sales efforts through forecasting.

• Act as a solutions expert consultant by helping partners with their unique critical business issues

and strategic initiatives.

• Strong verbal and written communication skills with ability to build and deliver a powerful

presentation.

• Responsible for IP, WAN, co-locations, VoIP, and Disaster Recovery/ business continuity

solutions-enterprise customers.

PROFESSIONAL SKILLS/ SPECIALIZED TRAINING:

• Negotiating Skills Training, Prospecting Technique Skill Training, Closing Technique Training,

Leadership and Coaching Training, Presentations Skills Expert

• Training, Management Skills Training, Local Phone Service Training, Rapport Building Technique

Training, Voice and Data Services Training, Internet, and Backbone Training.

EDUCATION:

Business Administration – Southeast Missouri State University, Missouri

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