Medical Assistant Front Desk

Ericka Balladares

Mira Loma, CA *****

*************@*****.***

+1-951-***-****

Work Experience

Probate department

San Bernardino Court house-San Bernardino, CA

November 2023 to January 2024

Filing paperwork from guardianships to wills to death certificates and guardianships for the court house working with Microsoft word and excel

Medical Assistant

Trinity Medical Center-Ontario, CA

February 2023 to October 2023

Front desk answering phone calls also checking in patients checking medical insurances scheduling appointments for patients faxing paperwork and scanning Manager

Anaheim Thrift Store-Anaheim, CA

November 2019 to June 2020

# Provided accurate, valid and complete information by using the proper methods/tools

# Handled complaints, provided appropriate solutions and alternatives within the time limits and followed up to ensure resolution

# Kept records of customer interactions, processed customer accounts and filed documents

# Followed communication procedures, guidelines and policies

# Researched answers or solutions as needed

# Picked, Packed, received and restocked products with forklift, lift truck or by hand

# Properly packaged products for delivery to customer

# Scanned delivered items to ensure quality

# Worked as an active team member and complete team goals

# Followed all safety procedures, environmental guidelines and company rules and regulations

# Followed set targets and meet deadlines

# Kept area organized and order and ensure that production parts, tools, test equipment and documentation are proper stored and maintained

# Kept workspace free of debris and remove safety hazards from aisles

# Followed work orders for item movement and delivery preparation

# Stacked and organize large bulk items

# Possessed ability to work independently or with minimal direction

# Worked in a fast-paced environment

# Physically was able to stand, sit, move, squat, walk, climb, and lift 50 pounds

# Communicate effectively, clearly, and concisely, both orally and in writing Education

College Degree in Medical Assistant Present

American Career College - Garden Grove, CA

June 2012 to June 2012

Skills

• # Scheduling Appointments

# Patient Charting

# Instrument Knowledge and Sterilization

# Escort patients to exam rooms, interview patients, measure vital signs, including weight, blood pressure, pulse, temperature and document all information in patient's chart

# Bilingual in (Languages)

# Able to accurately obtain a set of vital signs

# Able to assume responsibility, make decisions and work independently

# Excel

# sterilizing and setting up surgical tray

# scheduling patients appointments

# Administer and Dispense Medication

# Administer injections

# Administering Injections

# Able to obtain successful blood samples through Capillary and venipuncture procedures

# Assist physician during patient examinations

# Assist with EKG and Respiratory tests

# Assist with insurance, coding and billing paperwork

# Assist with minor office procedures under supervision of physician or physician assistant

# Assist with physical examinations, set up instruments and supplies, explaining procedures to patients

# Can administer basic urinalysis, urine dipstick, blood typing, strep test and blood sugar

# Clinical: EKG, OSHA, Venipuncture, assist in minor office procedures, Urinalysis, Audiometer, Glucose, Autoclave, Vital Signs, Injections, Spirometry and Hemocue machines

# CPR Certification

# CPR

# Greet and prepare patients for examinations

# Keep exam rooms in stock with adequate medical supplies

# Knowledge of administering medications

# Knowledge of HIPAA and OSHA safety guidelines

# Knowledge of insurance coding and administrative procedures

# Knowledge of medical terms, approve medical abbreviations and symbols

# Vital Signs

# Sterilization/Autoclave

# Snellent Chart

# Skilled in administration of injections

# Skilled at accurately documenting patient history

# Scheduling Patient Appointments

# Able to prepare and maintain an effective clinic schedule, show professional telephone procedures, follow documentation guidelines, compose professional correspondence, employ active listening

# Able to recognize cardiac rhythms

# Administer injections and perform strep tests

# Answer office phones and schedule appointments

# Assist physician and physician assistant in exam rooms

# CPR, First Aid and AED certified

# CPR, BLS and AED Certified

# EKG's

# Display effective, professional communication skills when greeting patients, triage, obtain patient demographic information and prepare medical records

# Display effective professional communication (written and verbal) skills when interacting with

(including but not limited to) supervisors, peers, vendors, clients and patients, while observing and respecting cultural diversity in the workplace

# Ensure all related reports, labs and information were filed and available in patient's medical record

# Ensure patient safety during and after procedures

# Explain treatment procedures, medications, special diets and/or doctor's instructions

# Eye and Ear Irrigation

# Familiar with medical office software

# Fax prescriptions to various pharmacies and durable medical equipment offices

# Front Office Procedures

# HIPAA, OSHA, MSDS and Medical Ethics

# Injections

# Insurance Verification

# Knowledge of OSHA and HIPAA

# Knowledge of the application of: types of consent used in medical practice, documentation standards, HIPAA and disclosure laws when releasing medical records or information

# Medical front office and processes to include scheduling, medical record keeping filing, health insurance, billing and coding practices

# Medical Terminology for structures and body functions, skin and the muscular skeletal systems

# OSHA and HIPAA

# Obtain Urine and Blood Specimens

# Obtain patient medical histories and vital signs

# Perform urinalysis for pregnancy testing and urine dips

# Perform Accurate Assessments of Vital Signs

# Patient Registration

# Patient Education

# Recording Medical Histories

# Reconciling Co-payments

# Receiving Patients

# Provide instructions to patients as instructed by physician or physician assistant

# Proven able to read and perform vital signs

# Professional and Compassioniate Bed Side Manner

# Prepare Patients for examinations

# Positioning and Draping

# Phone Triage

# Skilled in assisting with various clinical duties including physical exams, urinalysis, blood typing, specialty lab tests and minor surgeries

# Skilled in front-office administrative and back-office clinical skills

# Sterilizing and Setting Up Surgical Trays

# Understand theory and administering of electrocardiograms

# Understand Medical Assisting and Medical Law

# Understand HIPAA privacy and security rules

# Understand Eyes, Ears, Nose, Throat and Nervous System

# Wound Care/Dressing

# Works well independently and as a team player

• Computer skills

• Paralegal experience

• Phone etiquette

• Data entry

• Sales

• Early childhood education

• Classroom experience

• Preschool experience

• Experience with children

• Office management

Certifications and Licenses

AED Certification

First Aid Certification

EKG Certification

BLS Certification

CPR Certification

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