Administrative Support Specialist

Phone: 301-***-****

Email: **********@*****.***

TONYA Y. JOHNSON

**** ****** *****

Fort Washington, Maryland 20744

EXPERTISE & OBJECTIVE

I have a proven track record in program management, compliance, and efficient coordination, with a commitment to delivering high-quality administrative support and contributing to the success of housing initiatives.

I am a results-driven and detail-oriented professional with a successful track record as an Administrative Specialist in a federal public housing program, seeking a challenging mid-career administrative position.

CORE COMPETENCIES

CARREER EXPERIENCE

Excellent communication skills, both verbal and written

Effective listening skills

Extensive knowledge of federal codes, regulations, policies & procedures

Accounting systems compliance and management

Administrative support

Data and sensitive document management

Collaboration and teamwork

Accessing automated databases – Microsoft Access

Audit and compliance verification

Human resource management

Research and problem solving

Federal financial management

Budget management support

Knowledge of management and leadership principles

Proficiency with the entire Microsoft Office Suite

Project Support

Problem Solving

Payroll, time keeping and related software and protocols

Occupancy Specialist – Arbor Management

Spellman House Apartments & Alden-Berkley Townhouses College Park, MD - 2020 - Present

In my current role, I primarily schedule and perform annual recertification and interim certifications for two Section 8 properties with precision and accuracy. I conduct applicant and resident interviews, gathering all relevant income and demographic data to timely and thoroughly complete HUD income certifications. I complete the process from beginning to end, from generating renewal notices beginning 120 days from the effective date, through the compliance process to signing the income certification documents (HUD 50059 & Tenant Income Certification Forms (TIC)). I also prepare all files and materials for agency reviews. Our most recent Management & Occupancy Review resulted in a superior rating from DHCD.

I am responsible for compliance with all local, state, and federal regulations, company policies, and procedures and take great pride in cultivating a positive work atmosphere through effective communication and professional demeanor.

Assistant Property Manager – Arbor Management

Spellman House Apartments & Alden-Berkley Townhouses College Park, MD - 2016 - 2020

In my role as the Assistant Property Manager, I was responsible for oversite of the maintenance program, including scheduling internal work, managing maintenance related expenses and scheduling/coordination of outside work performed by various vendors. Additionally, I was responsible for the timely collection of rent and other monies on site, handling daily deposits, record keeping, keying in of rent payments, late fees and processing of all accounts payable related matters. I also performed office support by answering outside inquiries, greeting prospective tenants, and handling residents’ issues in addition to regular inspections of the properties and scheduling related repairs and enhancements. I completed all leasing duties, filing, correspondence and other administrative duties where applicable.

Staffing & Payroll Manager – Genesis Healthcare

Woodside Center Silver Spring, MD - 2002 – 2016

In my role as the staffing and payroll supervisor, I oversaw the work of multiple team members, controlled and regulated the management of labor related spending. This Ensured Woodside Center's salary expense was at the appropriate budgeted level. I conducted weekly meetings with the Labor Management Team and maintained individual employees’ files

I used Excel’s HPPD Report Scheduling and Timekeeping software to minimize overtime.

Additionally, I submitted third-party verification forms and tracked the complete return of said documents, maintaining an orderly filing system of all official records. This in turn ensured all reporting, records, and paperwork requirements were performed correctly and timely.

EDUCATION

Master of Science in Human Resource Management

Columbia Southern University

Degree currently in process – anticipated graduation date June of 2025

Bachelor of Science in Psychology

University of Maryland Global Campus

Graduated – August of 2023 – Dean’s List

Certified Occupancy Specialist

National Center for Housing Management

The COS designation consists of a comprehensive study of HUD’s Office of Multifamily Housing’s guidelines and regulations in their entirety.

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