Information Technology Global Services

Thomas J. Griffin, MBA

* ******** ***** **** **-*

Boston, MA 02114

617-***-**** (Mobile)

****************@*****.***

Objective: To find a challenging position where I can leverage my business, process management and technology background to help an organization grow and efficiently and effectively utilize its resources.

2016-Present

RedPoint Global, Inc. Wellesley, MA

Sr. Director of Global Services

Direct a portfolio of key accounts across multiple industries including gaming, manufacturing, insurance, and retail

oWork with client staff to enable them to take advantage of the RedPoint Technical capabilities

oCharged with bringing stability and process to the RedPoint Global Services group

oImplemented Quarterly Client Reviews (QBR’s), internal monthly financial Reviews, and worked with HR to help implement standardized Annual Employee Evaluations

oGrew the Global Services Revenue by 85%

2014-2016

Epsilon, Inc. Wakefield, MA

Sr. Director of Technology

Manage a team that supports 40+ clients in the not-for-profit, retail, and travel and hospitality industry.

oTotal P&L of a $30 million across these 40 accounts.

oCharged with integrating the Albany acquisition, both staff and technology offerings, into the Epsilon fold.

2011-2014

Blackbaud, Inc. Cambridge, MA/Charleston, SC/Austin, TX

Director of Operations

Hired by Blackbaud in their Cambridge MA office as the Director to manage and lead the Operations team that supports all Blackbaud hosted non-for-profit clients.

oManaged P&L of a $23 million portfolio of accounts. Showed an increase in client margins by 15% over the past 2 years and overall improvement in client satisfaction surveys.

oResponsible for day to day operations for all 95 Blackbaud DMS customers. These operations included all database updates, imports, campaign management, reporting and ad-hoc development utilizing the BB suite of CRM tools (Raisers Edge, BBCRM, Team Approach, and DonorDirect).

oManaged a team of over 100 professionals and interacted with senior client staff on a regular basis.

2004-2011

Merkle Inc. Marlborough, MA/Columbia, MD/Denver, CO

Sr. Director, Technology Solutions Group

Hired by Merkle in their Lanham, MD office as an Account Director to manage and lead a major top account and open and staff out a new Boston office.

oAnalyzed staffing needs, searched for suitable locations, negotiated with developers and vendors to build out the office space which opened in 2005.

oHelped grow the office from 6 employees to over 120 employees, 10 of whom were mentored and promoted into leadership positions within the company.

Client responsibilities included leading groups of over 50 technical professionals in the design, development, implementation and management of CRM solutions for 10 Fortune 500 companies.

oOversaw a portfolio of over $22 million in annual revenue for Merkle, which increased $5 million over a two year period, delivering a 50% account level margin across the portfolio.

oTechnology implementations and on-boarding for both new and existing clients across the Financial Services, Student Loan, Insurance, Retail, Telephony and Pharmaceutical industries. Implemented 100% of new clients on-time and on-budget, in addition to selling re-architecture projects for major enhancements to several of those accounts.

oAsked to help integrate the Denver office into the Merkle family, which included staff changes, hiring, moving the office space and integrating the existing accounts into the Merkle fold.

oUtilized my Optas background in HIPPA and physician marketing to spearhead one of the first consulting engagements with a pharmaceutical client, delivering the business requirements and initial technical design on-time and on-budget.

2000-2004

Optas, Inc. Woburn, MA

Account Director

Brought on to develop the Account Management role for what was at the time a 10 person start-up focusing on the pharmaceutical industry, instrumental in helping the company grow from 10 to over 25 professionals in a three year period.

Charged with the overall client satisfaction and profitability of Optas’ largest accounts, increased revenues by 47% and overall profit margin by 38% in just 36 months.

Led the team that successfully implemented a complete on-line, product loyalty program for a pharmaceutical manufacturer.

1992-2000

Epsilon Data Management Burlington, MA

Technical Director

Overall responsibility for both account and technical service delivery, project P&L statements, client satisfaction, technological architecture and contract negotiation, as well as acting as lead technical adviser on related accounts, developing a close working relationships with these clients.

Developed the functional and technical specifications and system test plans for the software re-engineering of Epsilon’s database marketing access tool used by client staff for direct mail campaigns.

1987-1992

Coopers & Lybrand Boston, MA

Senior Systems Analyst

Several key projects included development and installation of a financial reporting system for a large university medical school, a relational database for a large religious organization and a new accounting system for a large state government transportation agency.

1994-1997

Northeastern University Boston, MA

Master of Business Administration, Graduate Certificate in Information Resource Management

1983-1987

Bridgewater State College Bridgewater, MA Bachelor of Science, Information Systems Management

Contact this candidate