Customer Service Administrative Assistant

AMBER PENNINGTON/SPANISH NOVICE

P 303-***-**** E *****************@*****.*** L Denver, CO

Work Experience

Waitress Rock Bottom, Highlands Ranch, CO

October 2020 – September 2023

• Provide attentive customer service, contributing to repeat patronage.

• Communicated orders to kitchen staff in a timely and clear manner.

• Maintained cleanliness and readiness of tables to minimize customer wait times.

• Assisted in training new servers, sharing knowledge and best practices.

• Took and served food and drink orders to patrons of Rock Bottom.

• Used POS system to input orders and process cash, debit, credit, and gift card payments.

• Performed side work (including setup, sanitization, restocking, and assisting other servers) to help maintain a clean, efficient restaurant.

• Provided detailed menu explanation and upsell items, contributing to increased sales. Retail Sales Associate Rue 21, Aurora, CO

May 2018 – December 2019

• Provided exemplary customer service in finding or selecting items and providing recommendations which have generated sales for the company.

• Stock, replenish, and organize inventory with accuracy and efficiency, completing task 10% faster than average associates.

• Maintained accurate and attractive merchandise displays, ensuring strategic placement of production to maximize purchases.

• Trained and was point of contact for questions when new employees would start.

• Assisted team members, when necessary, in handling cash registers, unloading merchandise, organizing inventory room, labeling products and cleaning up. Administrative Assistant Blue River Flooring, Breckenridge, CO January 2017 – September 2023

• Managed digital sales and streaming accounts to improve brand positioning and growth.

• Source and develop new strategic partnerships, social engagements, and advertising opportunities that generate new revenue streams.

• Typed drafts, memos, emails, and prepared weekly reports for company.

• Opened, sorted, and distributed incoming messages and correspondence through the department.

• Write and send invoice to clients, also collecting payment. Education

Associate degree in Sociology, Colorado Mountain College Graduated: July 2017 GPA: 3.6

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