Project Manager Customer Service
Resume:
PROFILE
A warm individual with diverse experience easily applied to new and
challenging opportunities. An excellent problem solver, who thrives on working with diverse populations in a fast moving and constantly evolving environment. A customer service focused individual who sets high expectation levels for self and motivates others to excel in project completion and administrative tasking. A long-range planner recognized by management and co-workers for developing creative solutions that control costs without sacrificing productivity or quality. An experienced team player who is capable of presenting to a wide variety of audiences. EXPERIENCE
National Project Manager, STGi (CA-Remote) — 2021 - Present Contract Negotiation with client and construction teams, lease administration, facilities management over 23 operating CBOC VA clinics with a staff of project coordinators. Bid and national contract management. Handle all billing approvals and review for construction and facilities management. Created task management tools for team to track ongoing building issues. Liaison for STGi and VA communications. Project Coordination/Sales, GM Business Interiors; CA — 2018.2021 Project management and sales of Knoll furniture systems for commercial clientele. Managed specification and design functions as well as vendor management, dealer interface and client communications. Team Lead/Architecture Lead, Aref & Associates; CA — 2016-2017 Managed contract accounts for architecture firm in Los Angeles, Ca. From build to punch-list. I managed the day to day specifications with owner direction and handled all project deliverables including timeline and billing. Project Manager, KBM Workspace; CA — 2008-2015
Account and project management in Silicon Valley including the SanDisk build that took place in 2013 over a 5 building campus. Managed supply chain and logistical planning as well as on site crew management, large scale deliveries to site, billing and collection. Amassed the completion of over $20 million in project completion with payment included. EDUCATION
San Francisco State University - Biology 1996
MELISSA GOOD
*********@*****.***
408 San Jacinto St
Redlands CA 92373
SKILLS
MS Project, Excel, Word
Certified Admin in Procore
Contract Negotiation / Lease Administration
Project Lead in FF&E and Construction
REFERENCES
PLEASE ASK FOR MY PROFESSIONAL REFERENCES UPON
COMPLETION OF REVIEW OF RESUME AND QUALIFICATIONS. THANK YOU.
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