Customer Service Talent Acquisition

Maliyah Vann

Franklinton, NC 252-***-**** ***********@*****.***

Summary

Results-driven professional with 5+ years of experience in sales, management, and recruitment. Proven track record of consistently exceeding sales targets, reducing recruitment costs, and building strong relationships with key clients.

Experience

Long-Term Substitute Teacher 3rd Grade Franklin County Schools August 2024 – Present

Teach 3rd-grade math and science lessons, following lead teacher's plans.

Manage classroom behavior and maintain a productive learning environment.

Adapt instruction for diverse learners.

Instructional Aid 1st & 5th Grade Franklin County Schools March 2023 – June 2024

Assist lead teacher in planning, preparing, and delivering lessons.

Support students with diverse learning needs, including special education and English language learners.

Help with classroom management, organization, and materials preparation.

Provide individualized or small-group instruction.

Department of Surgery Recruiter Duke University September 2022 - February 2023

Talent acquisition: Identifying, sourcing, and attracting top surgical talent.

Strategic recruitment planning: Collaborating with department leaders to develop recruitment strategies.

Candidate management: Building relationships, screening, and presenting qualified candidates.

Interview coordination: Organizing interviews, ensuring seamless candidate experiences.

Compliance and diversity: Ensuring recruitment processes adhere to Duke's diversity, equity, and inclusion initiatives.

Stakeholder communication: Keeping department chairs, faculty, and staff informed about recruitment progress.

Background Check Specialist Get Spiffy April 2020 – April 2022

Verifying candidate information: Ensuring accuracy of applicant-provided data.

Conducting background checks: Utilizing third-party services or internal tools to screen candidates.

Reviewing results: Analyzing background check reports for potential issues.

Compliance management: Ensuring adherence to federal, state, and local regulations (FCRA, EEOC).

Data management: Maintaining accurate records and updating candidate statuses.

Customer Service Team Lead Target January 2018 – April 2020

Team Management: Supervise and develop a team of 16 customer service representatives.

Customer Resolution: Resolve complex customer complaints and concerns.

Service Standards: Ensure team adherence to Target's service standards and policies.

Training and Coaching: Provide ongoing training and coaching to enhance team performance.

Performance Metrics: Monitor and improve team metrics (e.g., NPS, resolution rate).

Education

Wake Tech Associate in Applied Science

Major: Medical Sonography

North Carolina Central University BS School of Business 2018

Major: Business Administration Minor: Financial Analytics

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