Customer Service Data Entry

Summary

Dynamic and results-oriented Technical Customer Support Specialist with extensive experience in providing exceptional technical support and customer service across various industries, including technology, healthcare, and retail. Proven track record of resolving complex technical issues, enhancing customer satisfaction, and streamlining operational processes. Skilled in technical troubleshooting, customer relationship management, and team leadership. Adept at leveraging technical expertise to deliver solutions that meet customer needs and drive business success. Experience

Swipejobs Belvidere, IL

Dispatcher 07/2024 - 09/2024

3 month Temp Assignment: Assisted in Logistics dispatching truck drivers and assisting with inbound and outbound truck loads. Data Entry, Customer Service.

Insight Global Remote

Sales 02/2024 - 07/2024

Temporary position only: Worked for an aquatics company doing sales and getting leads for sales. Concentrix Corp. Remote

Technical Customer Support 06/2021 - 07/2023

(2 years) Provided Technical support to Apple Customers on their macs, iphones, ipads, watches, apple tv and other apple devices as well as directing questions to appropriate company personnel Speedway Cafe at SPEEDWAY INC Hampshire IL

Shift Lead 07/2018 - 07/2020

(2 years) Customer service, management duties, filled in at register on gas side as needed. CVS CAREMARK Mt. Prospect IL

PSR (pharmacy Service Representative) 10/2016 - 03/2017

(6 months) Temp position) In bound calls from patients with enrollment issues, assisted in sending out medications to patients, setting up shipments and payment arrangements. DIAMOND HOME SERVICE Chicago, IL

Telemarketer 05/2016 - 10/2016

(6 months) Seasonal Position Scheduling appointments to have homeowners get estimates for work done on home. GENERAL DENTISTRY Dr. George Milanez Chicago, IL Dental Assistant Office Manager 12/2012 - 10/2015

(3 years) Scheduling Patients, Answering Phones, Handling all facets of claims with Insurance companies, Rinsing and Sterilizing instruments for dentist, Setting up exam rooms for patient procedures, assuring all exam rooms and reception area are always nice an clean, reinstating patients, checking all dental solutions and keeping track of any supplies that must be ordered, data entry of insurance claims into EZ DENTAL program, miscellaneous marketing for the Doctor and maintaining appointment book.

USA MORTGAGE Chicago, IL

Telemarketer 09/2011 - 10/2012

(1 year) Outbound telemarketing calls, Customer Service, Data Entry. THE TELEMARKETING COMPANY Chicago, IL

Telemarketer 01/2008 - 10/2009

(2 years)

Outbound inbound telemarketing calls, Customer Service, Data Entry. Skills

Tina Hadden

224-***-**** ***************@*****.*** Belvidere, IL Microsoft Office Suite, Customer service, Time management, Food service, Communication skills, Restaurant experience, Computer literacy, Documentation review, Leadership, Guest services, Microsoft word, Microsoft excel, Pharmacy Service, Appointment Scheduling, Insurance Claims Management, Sterilization Procedures, Supply Management, Data Entry, EZ Dental Software, Problem Resolution

Education

Northeastern Illinois University Chicago, IL

Business Administration 12/1994

MOREHEAD STATE UNIVERSITY Morehead KY

Business Administration 12/1990

NORTHEASTERN ILLINOIS UNIVERSITY

Business Administration

Certificates

Driver's License

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