Customer Service Store Associate

Harjot Singh

Location: *** Stewart St, Peterborough, ON K9J 3M4

Email: **************@*****.***; Contact Number: +1-249-***-****

Objective:

Dedicated and customer-oriented professional seeking the Retail representative position to leverage my skills in retail, customer service, and inventory management within a high-volume, fast-paced environment.

Availability: Open to Night, Graveyard, Evening and Weekend shifts, on-call as well.

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

Sunday

7 AM – 4 PM

7 PM – 11 PM

Not Available

Fully Available

12 PM – 11 PM

Fully Available

Fully Available

Professional Experience:

Retails Associate / Cashier – Dollarama, Cobourg, CA (Part-time) January 2024 – Aug 2024

Delivered exceptional customer service by greeting customers and providing assistance with product selection.

Addressed and resolved customer complaints and concerns, escalating issues to management when necessary.

Assisted in merchandising tasks, including stocking shelves, organizing displays, and maintaining store cleanliness.

Conducted inventory checks and helped manage stock levels to ensure product availability.

Processed customer transactions quickly and accurately, including sales, returns, and exchanges.

Participated in team meetings and provided input on improving customer service and store operations.

Sales Associate – Dollar Tree, Lindsay, ON September 2023 – December 2023

Greet customers in a polite and friendly manner, ensuring a welcoming shopping experience.

Assist customers in locating merchandise, promoting products/services, and making purchase decisions.

Resolve customer issues efficiently, referring concerns to management when necessary.

Maintain salesfloor presentation by stocking and rotating merchandise, removing damaged or out-of-date goods, and setting up product displays.

Ensure proper handling of claims and returns, secure merchandise, and identify high shrink items.

Receive and stock merchandise, utilize equipment appropriately, and administer required paperwork and documentation.

Customer Service Associate

Reliance Mart January 2022 – August 2023

Provided excellent customer service by greeting and assisting customers with their shopping needs.

Promoted and explained product features, ensuring customers made informed purchase decisions.

Managed inventory by receiving, stocking, and organizing merchandise on the salesfloor.

Maintained product displays, ensuring they were visually appealing and fully stocked.

Handled customer returns and exchanges following company policies and procedures.

Identified and addressed potential shrinkage issues, contributing to a secure shopping environment.

Key Skills

Customer Service Excellence • Inventory Management • Merchandising and Stocking •Problem Solving

Team Collaboration • Safe Work Practices • Product Promotion • Documentation and Paperwork

• Retail Industry • Consumables Associate • Fast-Paced Environment • Customer Assistance • Claims and Returns Handling • Safe Work Environment • Problem Solving •Product Displays •Stock Management.

Education:

Graduation in Supply Chain Management, Fleming College, Peterborough Sep 2023 – April 2025

Bachelor of Business Administration – SGRR University, Dehradun, India (2015-2018)

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