Customer Service Representative

Jessica Beauparlant ********@*****.*** 289-***-****

HIGHLIGHTS OF SKILLS

•Excellent verbal and written communicate skills able to interact effectively with everyone

•Takes initiative to get the task done, works well alone and within a team environment

•Punctual, reliable, and able to be flexible to support office needs

•Excellent knowledge of software Microsoft Office

•Quick learner interested in learning new skills

WORK EXPERIENCE

Assistant Manager, Vivah, Hamilton, ON 2018 – Present

•Opens and closes the store by making sure the sales floor is presentable, tills are counted, paperwork is completed for the day and starting the computers to accurately maintain transactions

•Fields customer questions by maintaining product knowledge on where items originated

Customer Service Representative, Bentley, Hamilton, ON 2018 - 2019

•Provided customer service to customer by greeting them, answering product questions and processing sales

•Maintained awareness of store promotions

Server Cashier Food Preparation, Tim Horton’s, Hamilton, ON 2017 - 2018

•Provides first-line customer service by taking orders, answering questions about product and processing transactions in a timely and friendly manner

•Prepares stock in the store

•Constantly checks the freshness of all products to ensure high level of quality is delivered

•Resolves conflicts with customers that are unsatisfied in accordance with store policies

Office Assistant, YMCA of Hamilton, Hamilton, ON 2013 - 2014

•Answered phone and transferred calls to all departments

•Managed and organized files according to company polices

•Entered private information into computer databases

•Utilized company software such as Razor's Edge, Microsoft Word and Excel

•Filed catalogue names in order to send out receipts for donations

Server Bartender Food Preparation Cook, Montford's Bar and Grill, Oakville, ON 2009 - 2010

EDUCATION

Standard First Aid w/ CPR ‘HCP’ & AED, Canadian Red Cross, Hamilton, ON 2009 - Present

Academic Upgrading, Mohawk College, Hamilton, ON 2016 - 2017

Ontario Secondary School Diploma, Mohawk College, Hamilton, ON 2016

Personal Support Worker Certification, Central Health Institute, Hamilton, ON 2009

Contact this candidate