Customer Service Rep
Resume:
*** ***** *, ****. ***. Monica
SAN SIMON, PAMPANGA 2015
****************@*****.***
SARAH JANE M. NERI
SKILLS :
Positive Attitude and Self-motivation.
Customer Service Skills and excellent multi-tasker. Adaptability and creativity.
Professionalism and Strong work ethic.
Interpersonal and Management skills.
Basic Computer Skills.
WORK EXPERIENCE :
Biofit / Biopipe Mfg. Corp, Blk. 12 Lot 6-11 Dela Paz Global Aseana Business Park, San Simon Pampanga
WAREHOUSE AND DELIVERY CHECKER
JUNE 2021 - OCTOBER 2021
● Checks and completes all the items listed on the (PO) Purchase Order for the pick-up and next day delivery according to the customer’s request.
● Contributes to team effort by accomplishing related results as needed.
● Loading, unloading, preparing the products and inspecting a delivery vehicle.
● Receiving and processing returns for incorrect or damaged items. iQor Philippines, 3rd Fl. Robinsons Place, Dasmarinas Cavite
CUSTOMER SERVICE REP./COLLECTION SPECIALIST AT CAPITAL ONE AUTO FINANCE
OCTOBER 2018 - JUNE 2019
● Processing payments made by credit cards and checks, researching customer disputes and resolving their complaints by making necessary adjustments, and requesting correspondence that documents special payment arrangements.
● Managed delinquency cycle, including past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
● Persistently reached out to customers with extremely past due accounts to recover lost revenue and provided the accurate info. of their accounts.
● Maintained compliance with fair debt practices and regulatory guidelines. The Results Companies-Alaskaland, 120 E.Rod. Jr. Ave. Pasig, Metro Manila
CUSTOMER SERVICE REP./GAME ADVISOR AT GAMESTOP ACCOUNT SEP. 2016 - SEP. 2017
● Maintained customer satisfaction with forward-thinking strategies, focused on addressing customer needs and resolving concerns.
● Offering troubleshooting, advice before and after purchase and process replacement or refund if needed.
● Taking all inbound calls providing technical support and resolving game system/computer-related issues and overall general questions.
Sitel Philippines, Ortigas Ctr. Pasig City, Metro Manila
CUSTOMER SERVICE REP./GAME ADVISOR AT MACYS AND BLOOMINGDALES ACCOUNT OCT 2015 - JAN 2016
● Evaluated custom information to explore issues, develop potential solutions and maintain high quality service.
● Provide accurate, valid, and complete account, product, and service information by using the right methods or tools.
● Assisted call-in customers with concerns, processed the order and payments over the phone.
● Adhered to company policies and scripts to consistently achieve call-time and quality Standards.
● Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.
Cafe Xocolat, Philippines, Ortigas Ctr. Pasig City, Metro Manila KITCHEN STAFF / BARISTA / CASHIER
JULY 2014 - JULY 2015
● Preparing the bill of the customer’s that itemizes total meal costs and sales taxes.
● Greet customers, record orders, and serve food and beverages with a consistently positive and helpful attitude, including answering questions about the menu.
● Cooking food, preparing other menu items and ingredients, operating a cash register, running the drive-thru, cleaning the restaurant, and completing other assigned tasks.
● Used POS systems to process transactions including checks cash and credit purchases or refunds.
EDUCATION:
Pangasinan State University-Alaminos Campus, Alaminos Pangasinan BEEd (2009-2010) Burgos National High School, Burgos Pangasinan Yr.Graduated: 2009 Bagong Pag-Asa Elem. School, Bagong Pag-Asa Quezon City Yr. Graduated 2005
CERTIFICATES:
Gonzalo Puyat School of Arts and Trades TESDA San Luis, Pampanga Driving National Certificate II
March 2023 - April 2023
Informatics Int’l College, North Ave.Diliman Quezon City Certificate of Adobe Photoshop Training (Minor)
April 2011 - May 2011
American TESOL Institute Phils. Inc., Shaw Blvd., Pasig City Metro Manila Contact Center Services NC II
July 2015 - August 2015
Personal Info:
Status: Single
Language: Tagalog, Ilocano, English
I declare that all information given in my application is, true and correct, to the best of my knowledge and belief.
SARAH JANE M. NERI
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