Data Entry Customer Service
Resume:
ANGELA DANIELS
Parrish, FL 34219
***************@*****.***
Objective
To secure a position within a reputable organization that offers the opportunity for upward mobility while gaining knowledge of new skills and expertise.
Qualifications
Exceptional customer relations, written & verbal communication and leadership skills.
Knowledge of multiple software systems such as Microsoft Office, Word, Excel, Access, PowerPoint, and Outlook and usage with copier, scanners, and fax
Proficient with Business Applications: My Florida Marketplace, Laser Data Entry, Mail Handling Fiche, and VERSA
Process quality leadership abilities when working individually or within a group.
Demonstrates initiative, Inquisitive, expeditious speculation, benevolent, and exceptional work ethics.
Education
James S. Rickards High School (Diploma-1998) --Tallahassee FL
Experience
Sarasota Memorial Hospital- Venice Campus, Phlebotomist
11/2023-Present
Perform routine blood collection on all age group.
Process and receive samples into the laboratory for further testing.
Provide appropriate patient care to all age groups.
Maintain hospital equipment in the phlebotomy department and ensure equipment functions properly.
Assist with new hire training.
Suncoast Blood Center, Phlebotomist/Crew Chief
07/2023-11/2023
Supervises and trains fixed site collection and support staff.
Coaches and mentors fixed site staff regarding appropriate adherence to SCBB SOPs, personnel policies, and customer service activities.
Utilizes Employee Notification system to report and document SOP or policy violations if they occur.
Greets and registers donors and patients.
Determines donor suitability.
Performs phlebotomy for the collection of whole blood units or testing samples.
Operates automated equipment to collect red cell, plasma, and platelet products.
Monitors and maintains an inventory of supplies and reports inventory levels to the manager.
Performs donor record review and data entry.
Sarasota County, Bus Operator
03/2023 – 05/2023
Safely transport students on scheduled routes, field trips, athletic runs, and special events.
Assist students in the loading and unloading process to ensure they are released to approved persons.
Complete pre-trip and post-trip inspections, proper fueling, and bus cleaning at completion of each trip/route.
Notify the Transportation Coordinator of needed bus repairs and maintenance, including scheduled and unscheduled.
Assist Facilities, Grounds, and Athletics with daily event tasks.
Driving responsibilities are primarily in the mornings and afternoons.
Non-driving responsibilities are primarily during the school day and are in place to ensure a 40-hour work week.
MV Transportation, Employee Relations Specialist
04/2022 – 05/2023
Strategic liaison between MV employees and the client: formulating strategies, compliance, and policies.
Manage programmatic operations, including administering resources to align communications, safety, and incident management.
Oversee management and labor meetings related to employee hearings and union representatives to align personnel communications.
Establish processes and procedures to manage safety, performance, and service delivery.
Conduct trend analysis regarding employee engagement, activities, and turnover to align recommendations using supported technologies, templates, and email correspondences.
MV Transportation, Professional Bus Operator
03/2021-04/2023
Responsible for safely operating a public transit bus over an assigned route according to schedule.
Considerable knowledge of the street geography of the Austin Metropolitan area.
Ability to communicate incidents, accidents, delays, re-routes, faulty equipment, and unusual occurrences to the communication center.
Able to evaluate a problem, formulate a corrective response, and implement a plan of action to achieve desired results.
Collected the fare, answered questions regarding routes and time schedules, and followed ADA guidelines.
OneBlood, Phlebotomist
09/2019-03/2021
Responsible for performing daily venipuncture of blood across North Florida and South Georgia.
Securely stored donated blood and transferred content to the office and laboratory daily.
Set up display signage and A-frames and advertised to compel volunteers to donate and save lives.
Leon County Schools, School Bus Driver
01/2018-09/2019
Safely transported elementary, middle, and high school children on daily bus routes.
Provided additional driver services for field trips as needed.
Obeyed traffic laws and followed established traffic and transportation procedures.
Maintained a safe and timely route and assisted students and teachers on and off the bus as needed.
DHL, Courier
07/2018-9/2019
Utilized time management skills and delivered packages to the correct consignee safely.
Followed protocols and conversed with partners, dispatchers, upper management, and peers.
Implemented the use of handheld devices to assist with each delivery.
StarMetro, Coach Operator
08/2013-06/2017
Responsible for safely operating a public transit bus over an assigned route.
Ability to communicate incidents, accidents, delays, re-routes, faulty equipment, and unusual occurrences to the communication center.
Regularly supervised and evaluated new operators in route learning, pre-trip, and post-trip inspections, recognizing and emphasizing route tendencies, and offered customer service guidance.
Able to evaluate a problem, formulate a corrective response, and implement a plan of action to achieve desired results.
Assisted ADA passengers while maintaining a pleasant, courteous, and helpful attitude toward the public.
Collected the fare, issued timely transfers, and answered questions regarding routes and time schedules.
Certificates
Assisted Living Facility (ALF) Certificate---March 2005
Commercial Driver’s License---August 2013 Updated Biannually
Housing Inspection License---August 2017
Phlebotomist Certificate
CPR License---Currently Updated
Reference Available upon request
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