Client Services Customer Support
Resume:
Contact
Education
Phone
*************@*******.***
Monument CO 80132
Address
Elaine Martin
C S u i t e E x e c u t i v e
My executive leadership in the healthcare industry, as well as Software as a Service (SaaS), where I served as the National Director of Client Services/Success Director with a Sales/Marketing focus. Those roles have taught me how to exceed customer's expectations while meeting the corporation’s goals and budget via EBITDA. Most recently, I managed a team of nine internationally with an annual run rate over $100 million dollars. Experience
Managed the day-to-day duties such as staffing, financials, census, and regulatory requirements for thirteen assisted living facilities located along the front range in Colorado with a span of management of 15.
Planned, organized, and lead three retail floral shops. I was responsible for creating quality seasonal arrangements using design and display strategies to drive sales. Worked closely with vendors to create standards of excellence for employees. Reinforcing safety and proper floral handling practices. Maintained records of invoices, receiving, and waste control, and achieving department merchandising goals in cooperation with the Bella team, merchandisers, and buyers.
Provided leadership to teams and client programs to ensure overall goals were met. Managed projects and programs for on-site and MSP partners. Served as a leader to account teams. Prioritized issues and escalated appropriately within the ShiftWise C Suite team, including Finance, Customer Support and Sales. Served as an escalation point on issues generated through the ShiftWise customer support team and regional account management team. Maintained an expert understanding of ShiftWise applications for the purposes of future enhancements, iLead the execution of new ShiftWise products and service projects. Maintained leads in SalesForce. Managed Service Level Agreements
(SLAs) via Key Performance Indicators (KPIs).
Regional Director of Operations
Owner
National Director of Client Services
2022 - 2023
2017 - 2020
2015 - 2017
Solange Assisted Living l Colorado Springs, CO
Bella Calla Botanical Studio/Owner l Denver, CO
ShiftWise l Portland, OR
*****@***************.***
Kristine Mitchell
Phone:
Email :
Vice President, ShiftWise
*****@***************.***
Christel Aime
Phone:
Email :
Owner, Solange
Reference
1999
Bachelor of Arts, Economics
West Virginia State University
2005
Masters Business Administration
Webster University
Excel
Adobe
CANVA
MS Office
SalesForce
ADP Payroll
English
Expertise
Language
Responsible for the day-to-day operations such as recruiting, staffing, financials, census, and regulatory requirements for an Assisted Living Facility with a span of management of 12.
Administrator
2020 - 2022
Madison Health & Rehab l Colorado Springs, CO
*****@***************.***
Carol Johnson
Phone:
Email :
Regional Director, Madison
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