Front Office Customer Service

Teresa I Perez

Avondale, AZ ***** 623-***-**** ****.***@*******.***

Seasoned Professional in the Front Office and Accounting field. 12 years on the Sprint contract with 4 years creating and developing the new eSettlements position. This position provided me the necessary knowledge, skills and experience to perform effectively in many roles. I have extensive experience in meeting and exceeding performance goals and have tremendous attention to detail and the ability to multitask. I possess a positive "can do" attitude with solid operational, communications and customer service skills. I possess the ability to learn rapidly in new environments and supports the big organizational picture with excellent computer and processing skills.

Key Skills/System knowledge

12 years Processing / Maintaining Vendors

Account Setups and Modification

Vendor Training, Education & Coaching

Violation Compliance

Customer Relations and Satisfaction

Tracking/Logging

MicroSoft Outlook

PeopleSoft 9.2 Finance & Supply Chain Management

NetScaler Gateway/Citrix

eWire web/eWire Admin Home

Citi Direct BE

Windows 10

Issue Tracker

Online Document Management ODM

Professional Experience

Xerox Business Services, LLC, Contractor for Sprint 8-24-2004 – 12/2/2016

2900 S Diablo Way Tempe, AZ 85282

Accounting Sr Assistant – eSettlements / Automation System / eWire Team

Responsible for reviewing, analyzing, verifying and processing individual Vendor Applications for the Sprint eSettlements Invoicing and USD Payment System. I train, coach, educate and ensure that the vendor is knowledgeable of the eSettlements system. Ensuring that all records and vendor information is updated and logged accordingly. Develop/maintain and update the Desktop Processes and Procedures.

Pre-Edit Process - Includes “Validation Failures Report”

Update Invoice Reconciliation Errors for TRANSCEPTA System

Update Invoice Reconciliation Errors for eSettlements System

Maintain ATT Tracker Tickets

Maintain and Review all Emails and sort by Category

Setup New Supplier Administrator Applications

Maintain Administrator Account Changes

Setup and Maintain Buyer Agreements

Maintain Existing Vendor Accounts – Passwords Reset or Unlock Accounts

Transcepta Validation Failures Report

New Transcepta Vendor Setups/Request

Campaign New Vendors for the eSettlements Portal

eWire Payment Processing Team

Responsible for reviewing, analyzing, verifying and processing individual USD / Foreign Payments for the Sprint End Users. Ensuring that all records and vendor information is updated and logged accordingly.

Run Cash Statement Reports

Update All PeopleSoft “Payments”, “Unpaid” and “Paid” on Tracking Log

eWire Web Administrative Login to process New Foreign and USD Dollar Request Process

Review “Invoice Reconciliation Errors for Pre-Edit eWire

Pre-Edit Error counts

Print bar Codes; Batch Detail Report

Enter to ODM using Doc Type file: SP – Invoice Processing – SP – IP Automation

Enter and released payments for Current Day Payments into Citi Bank

Reconcile: Previous business day payments

Process Treasury ISO Payments

Resolve any Email request and/or discrepancies

Accomplishments & Certifications

Rio Salado College – College AACE Program – 2017- 2019 present

HSE/GED Certified – 5/2017

Created and Developed New Desk Level Process Flows

Created and Developed New Desk Level DLP’s and Job Aids

Created and Developed New Vendor Campaign Process

CBC16 Xerox Code of Business Conduct 2016

QWKSOLV QwikSolver eLearning

CBC15 Xerox Code of Business Conduct 2015

ISEC15 XISO INFOSEC001 Security Awareness 2015

Received several Employee of the Quarter Awards

Professional Experience History

Terminix Pest Control, Phoenix, AZ 2003-2004

Accounts Receivable

RMS, Phoenix, AZ, Phoenix, AZ 2003-2004

Recovery Dispatcher

St Luke’s Orthopedic Clinic, Phoenix, AZ 1998-2001

Front Office Administrator

Revlon, Phoenix, AZ 1989-1998

Distribution & Warehouse

References

Director Magana, Marisa - 602-***-****

Supervisor Talbott, Misty - 602-***-****

Manager Caretto, Brandi - 602-797- 5081

Lead Gallinero, Barbara - 602-***-****

Co-Worker Azevedo, Denise M. - 602-***-****

Co-Worker Mason, Tisha M. - 602-***-****

Contact this candidate