Customer Service Manager
Resume:
Keithan Denkinger
Panama City, FL *****
**********@*****.***
Experienced Shift Supervisor at Starbucks with 10 years of expertise in providing exceptional customer service, effective communication, and maintaining a level-headed approach in fast-paced environments. Seeking the position of Customer Service Manager to utilize my leadership skills and extensive experience in ensuring customer satisfaction, training and mentoring team members, and driving operational excellence.
Work Experience
Keyholder
Whistle Express Car Wash - Panama City, FL
June 2023 to Present
• Greet customers and facilitate their service selection.
• Prepare cars for the wash, which included pressure washing and scrubbing the exterior.
• Managed scheduling, staffing, and training of employees. Shift Supervisor
Starbucks - Panama City, FL
November 2020 to Present
• Accomplish store objectives by supervising staff, organizing company standards and processes, and enabling employee success through coaching and hands-on assistance.
• Organize opening and closing duties, oversee cash handling processes, and conform to health, safety, and sanitation guidelines for all products.
• Completed the 'Coffee Master' program and certification, as well as the 'Barista Trainer' program.
• Craft high-quality beverages while providing world-class customer service. Warehouse Associate
Best Buy - Panama City, FL
August 2018 to November 2020
• Received/sent deliveries, scanned packages and updated orders in internal database.
• Generated warehouse documents, including packing lists, invoices, and related documents.
• Moved large items both manually and with equipment such as pallet jacks, dollies, and forklifts.
• Logged unit quantities and entered data into store-wide database. Supervisor
Chick-fil-A - College Station, TX
August 2014 to July 2019
• Skilled in performing safe food handling processes, exceptional customer service, and accurate sales transactions in a fast-paced environment.
• Managed truck orders, delivery, and inventory for both my store and our sister store.
• Crafted schedules, conducted interviews, and oversaw training and development of new team members and shift leads.
Education
High school diploma in Latin
Dawson High School - Pearland, TX
2009 to 2012
Skills
• Exceptional customer service, various proficiencies with different computer software, productive teamwork and communication skills,adaptability, time management, and stress management skills.
(10+ years)
Certifications and Licenses
ServSafe
Food Handler Certification
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