Customer Relations A Manager

LAWSON HYLES

****************@*****.*** 480-***-**** Glendale, AZ 85301

Summary

I started working in the industry at the young age of 15 with a workers permit and the desire to learn. Since then, I now have almost 25 years of experience in which I have worked all front of the house positions. For the last ten years of my journey I have been privileged and trusted as a manager for two different bars. During this, I have observed and learned both skills of running a restaurant, as well as proper technique when involving guest interaction and problem solving. I have also taken part in the openings of 3 separate restaurants successfully and I understand the fundamentals required to do so.

Skills

Rule Enforcement

Health codes compliance

Regulatory Compliance

Responsible Alcohol Service

Vendor Relationship Management

Event Coordination

Customer Relations

Sales Promotion

Inventory Management

Restaurant Management

L Management

Staff Training

Shift Scheduling

Menu development

Supervisory Experience

Supply Ordering

Marketing Plan Development

Beverage knowledge

Outgoing Personality

Vendor Management

Experience

Caramabas Scottsdale, Arizona.

Bar Manager 11/2017 - 08/2024

Ensured compliance with local health codes regarding food storage temperatures or alcohol serving guidelines.

Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.

Created promotional materials such as flyers or posters to advertise specials or upcoming events.

Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.

Developed drink recipes and menus to meet customer preferences while optimizing profitability.

Maintained detailed inventory of bar supplies and stocked work areas.

Resolved escalated customer complaints to maximize satisfaction and loyalty.

Increased revenue by promoting additional products and assisting with beverage menu.

Poured wine, beer and cocktails for patrons.

Complied with health codes, sanitation requirements, and license regulations while streamlining productivity initiatives.

Created signature beverages to increase revenue and patron loyalty.

Implemented strategies designed to increase revenue through upselling techniques.

Assisted with planning special events such as wine tastings or cocktail parties.

Negotiated purchase agreements with vendors to obtain best pricing on supplies.

Maintained cleanliness standards throughout the bar area including countertops, shelves and equipment.

Assisted in developing menus featuring seasonal ingredients from local suppliers.

Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.

Resolved customer complaints regarding quality of food or beverage service in a timely manner.

Managed all music entertainment, payment, scheduling etc..

The Nosh Cafe Glendale, Arizona.

Head Bartender/ Manager 10/2014 - 11/2017

Trained new bartenders on proper techniques for mixing drinks and pouring beers.

Coordinated special events such as tastings, fundraisers, corporate functions.

Provided excellent customer service by attending to guests' needs promptly and courteously.

Managed stock levels of all alcoholic beverages available at the bar.

Conducted regular inventory checks of all beer, wine, spirits, juices, and other ingredients used in cocktails.

Ordered necessary supplies such as glassware and garnishes when needed.

Maintained a clean work area with appropriate safety standards according to health regulations.

Resolved customer complaints in a professional manner while adhering to company policies and procedures.

Ensured that all liquor laws were followed during service hours.

Assigned bartenders to specific tasks and duties throughout the shift.

Developed new cocktail recipes for the menu.

Performed opening and closing duties such as setting up glasses and bar equipment and restocking items.

Processed above-average daily revenue and consistently met targets for special events and promotions.

Managed high volume of shift customers and simultaneously assisted restaurant servers with diverse needs.

Bettys Nosh Glendale, Arizona. Server 06/2012 - 12/2013

Responded efficiently to guest inquiries and complaints in a professional manner.

Took orders from customers accurately and in a timely manner.

Communicated effectively with kitchen staff regarding customer allergies or special requests.

Followed health safety guidelines when preparing and serving food products.

Assisted in training new servers.

Stayed informed about daily specials, new menu items, promotions.

Promoted desserts, appetizers, and specialty drinks to optimize sales.

Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.

Education and Training

Maricopa Community Colleges - Scottsdale Community College Scottsdale, Az. Business Management

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