Customer Service Kitchen Staff

Career Objective

Actively seeking a customer service position where I can optimize my problem-solving and organizational skills to contribute to and increase customer satisfaction. Strong multitasking skills and fast learning ability ensure quick contribution to your customer service team.

Work History

Atwell Suites

Front Desk Agent

11/18/2023-Present Denver,Co

■Handled front desk operations for a 98-room hotel

■Took reservations and checked guests in and out

■Provided guests with information on available rooms, hotel amenities, and local restaurants and attractions

Welton St. Cafe

Waitress, Hostess, Greeter, Runner

7/2020-12/2020 Denver, CO

■Greet and escort customers to their tables

■Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies)

■Inform customers about the day’s specials

■Offer menu recommendations upon request

■Up-sell additional products when appropriate

■Take accurate food and drink orders, using order slips or by memorization

■Communicate order details to the Kitchen Staff

■Serve food and drink orders

■Check dishes and kitchenware for cleanliness and presentation and report any problems

■Maintain a tidy dining area

■Deliver checks and collect bill payments

■Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g. parties)

■Follow all relevant health department regulations

■Provide excellent customer service to guests

■Answer incoming calls to the restaurant and provide appropriate service

■Manage the flow of Guests into the Dining and Bar areas and provide accurate wait times to incoming guests if appropriate

■Tend to special guest’s needs and requests.

UPS Driver Helper

12/2019-01/2020 and 12/2022- 01/2023 Denver, CO

■Prevented damage to packages and products by correctly securing loads.

■Relayed information about delivery changes and new orders.

■Moved items onto truck using equipment such as forklifts.

■Loaded products or packages onto trucks and organized items

according to preset sorting procedures.

■Assisted driver with product or package deliveries to residential and commercial locations.

■Arranged packages on trucks to achieve best use of storage space and to minimize damage.

■Exhibited good attendance, work habits and willingness to learn job functions.

■Displayed very good communication and customer service skills.

■Followed workplace and on-truck safety guidelines and regulations to prevent accidents and mishaps.

Amazon Warehouse Associate

07/2019-08/2019 Denver, CO

■ Worked safely around moving machinery.

■ Restocked, arranged and organized merchandise in front

lanes to drive product sales.

■ Sorted items according to its destination.

■ Prepared pallets of boxes for easy transportation between

customer and storage locations.

■ Emptied aisles of debris, cleaned floors and rearranged

inventory to provide tidy and obstacle-free warehouse floor.

■Processed incoming shipments upon package receipt by

scanning boxes and envelopes and using handheld scanners

to update system.

●Macy’s Retail Associate

●07/2021-09/2021 Aurora, Colorado

●Work the computer program

●Greeting customers

●Ring up purchases

●Answer questions about products, merchandise, and services.

●Met personal sales goals

●Listen to customer’s questions and requests, and make recommendations on what to buy.

●Efficiently processed returns.

●WWF Authorized Fundraiser

●01/2023-02/2023

●Directed a large portion of all member's donations toward the conservation mission

●Built my career around protecting the future of nature for generations to come

●share a spirit and devotion for wildlife and nature

●Made a consistent case to contribute to WWF's global effort to conserve life on Earth.

Professional Summary

Adapted to new job opportunities and tasks on the spot.

Experienced working quickly and accurately to handle delivery needs and maximize route efficiency.

Willingly took on all tasks in any weather condition.

Commended for preventing damage to all loads by remaining aware of surroundings and warehouse policies.

Detail-oriented when transporting and presenting packages.

Committed package handling with 1 month of experience moving and

arranging materials in the Den5 Amazon warehouse.

Education

KIPP Northeast Denver Leadership Academy- Denver, CO

■High School Diploma (2019)

Skills

Writing

Typing

Google drive

Email systems

Internet

Communication

Leadership

Multitasking

Organization

Prioritization

Loading and unloading

Customer product deliveries

Package handling

Forklift Operation

Lifting and sorting

Safe lifting procedures

Route deliveries

Warehouse environment safety

Box lifting

Shipping and receiving

Item securing

Active

Contact this candidate