Restaurant Manager, Licensed Professional Teacher
Resume:
JOANNE FEVELEEN BARENG
***********@*****.***
SUMMARY
Disciplined and hardworking manager with 6 years and counting of dedicated service. Expert in Training Manager, Service Quality Manager and Production Quality Manager. Deep understanding in inspiring employees, creating happy customers, and maintaining operational efficiencies. Enjoys discovering methods designed to improve workflow and generate additional revenue.
WORK EXPERIENCE
Assistant Restaurant Manager
August 2018 - Present
Working as a MANAGER for 6 years and counting at Jollibee Food Corporation (#1 Fast food in the PH) (MANG INASAL). I’ve handled different key Responsibilities Areas such as:
SERVICE QUALITY MANAGER
Driving the CUSTOMER EXPERIENCE through execution efficiency and behavioral changes across front end and support teams. The key role is to encourage, guide and influence the team to achieve the expected behavior and efficiency standard. More so, root cause analyzer to identify triggers for a customer dissatisfaction.
PRODUCT QUALITY MANAGER
Responsible for ordering, monitoring and evaluating internal production processes, examining products to determine their quality and engaging with customers and gathering product feedback.
FOOD SAFETY MANAGER
Responsible in the quality and food safety standards. Also responsible for the compliance to government regulatory requirements.
CREW LEARNING MANAGER
Responsible for teaching and training employees and ensuring that they stay competent and skilled for their jobs. Also leads and manage the overall department responsible for employee training.
CLEANLINESS AND SANITATION MANAGER
Responsible for all activities involved in maintaining the cleanliness. Leads, motivates and develop sanitation staff to achieve outstanding sanitation results.
Service Crew (Cashier)
October 17,2016 TO April 29,2018
Chowking Tanza Tuguegarao City
EDUCATION
Bachelor of Science in Hospitality Industry Management
Licensed Professional Teacher
Major in Social Science
March 17,2024
SKILLS
RESULTS-ORIENTED
SUPERVISION
TEAM MANAGEMENT
TIME MANAGEMENT
QUICK LEARNER
SEMINARS ATTENDED
CASH CONTROL SEMINAR
SAFETY AND SECURITY ELEARNING COURSE
FEEDBACK MANAGEMENT SYSTEM(CUSTOMER RECOVERY)
MANG INSAL PROGRESSIVE WEB APPLICATION
MANG INASAL PEOPLE TRAINING SYSTEM
FOOD SAFETY PROGRAM
Future Leaders Training Program Center for Excellence and Development
Shift Management
Coaching Skills
Crisis Management
Superstar Leadership
PNL 101
CHARACTER REFERENCES:
JENNIFER PALATAN
Mang Inasal Cabagan (Restaurant Manager)
MARJORIE MALANA
Licensed Professional Teacher
SYCHELLE DELA CUESTA
Former Assistant Restaurant Manager /OIC
Mang Inasal City Mall Tuguegarao
I hereby certify that the above information is true and correct to the best of my knowledge and belief.
Joanne Feveleen Taccula Bareng
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