Customer Service Representative

vs VISHAL SINGH

an ne KLy

Pee AMO

SUMMARY

Logical thinker with top problem-solving abilities. Communicates well with non-technical audiences for

speedy resolutions. Background in delivering exceptional customer service whilst carrying out

maintenance and repairs. Customer Service Representative bringing top-notch skills in oral and written

communication, active listening and analytical problem-solving skills. Enhances customer experiences by

employing service-oriented behaviors, understanding customer desires and providing customized solutions

to build loyalty.

SKILLS

+ Data entry + Desktop support

+ Customer service expert + Customer support needs assessment

EXPERIENCE

Customer Service Representative / Concentrix - Delhi, Delhi 02/2022 - 09/2023

+ Answered customer inquiries and provided accurate information regarding products and services

+ Provided excellent customer service to resolve customer complaints in a timely manner.

+ Gathered customer feedback through surveys and used the data to improve customer service.

Chat Support Executive / Concentrix - Gurgaon, India 02/2023 - 09/2023

+ Adhered strictly to policies and procedures for continued company compliance

+ Maintained accurate records to simplify information flow between customer service and account

management teams

+ Logged chat details and customer information in secure systems, improving data collection

measures

+ Used outstanding problem-solving and communication skills to appease dissatisfied customers

+ Offered high-level customer service and support to bolster satisfaction

EDUCATION AND TRAINING

Diploma of Higher Education: Computer science 05/2022

DEENBANDHU CHHOTU RAM UNIVERSITY OF SCIENCE & TECH - Sonipat, India

Certificate of Higher Education: Commerce, 04/2019

Guru harkrishan public school - Delhi, India

LANGUAGES

English, Upper intermediate, B2

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