Administrative Assistant Data Entry

Kosta J. Sango

***** *** ******* ** **** D, PARKER, CO 80134

Cell: 720-***-**** Email: ***********@*****.***

Objective: To utilize personal and professional transferrable skills which are beneficial when applied to various positions, while at the same time using all energies and strengths to help accelerate both my employer and self.

Skills

Excellent communication, multitasking, logical, analytical and comprehension skills as well as ability to articulate complex instruction efficiently and effectively

Organization and hands- on activity a key component when addressing productivity.

15+ years Customer Service, Administrative Assistant, Sales, Data Entry, Technical support, Warehouse Opps, and computer programming

Possesses great team participation and leadership potential

Experience: *** any gaps of employment I worked for a temp agency Prime Source Staffing unless specified***

March 2024-Current: Textron-Denver,CO Administrative Assistant: Work as the local operation administrator for their onsite maintenance warehouse located at DIA. I update and process invoices for service maintenance teams.

October 2023 to February 2024: Epiq Global Systems (temp assignment contractor of Dish Network) - Meridian, CO Administrative Assistant: Worked as one of four administrative assistances along side paralegals and legal team for Dish Network. going through previous and current employees Human Resources files. The team work together to sort through the documents for accuracy, used various excel spreadsheet programs to record the file information. Job functions were data entry, separating and organizing depositions.

August 2023-October 2023: EDS Solutions-(seasonal contractor of Hertz Rental) Denver, CO Service Tech/ IR: Worked for a rental car location near the airport and started off operating as a tech responsible for transporting cars within and outside the lot to their designated locations.

January 2023 to July 2023: Fidelity Investments - Englewood, CO Work place Planning & Advice Associate: Began my role obtaining system knowledge and applying transferrable skills to be able to support and navigate calls for WPA team. Obtained more soft phone skills with presentation/ etiquette using the interactive call models provided as well as previous experience taking calls. Learn how to process minor withdrawals and rollovers as well as assisted with general account maintenance. Spent several months studying for licensing for SIE, Series 7 and 66 exams.

January 2022-July 2022: United Airlines CSR / Gate Agent: Assisted with helping customers with reservation requests, rebooking, checking in, ticket and reservation issues. Also worked at gate with setting up flight baggage handling, communication with tower and scheduling, jet-bridge operations, seat assignments, checked and filled out paperwork for armed passengers, unaccompanied minors, international travelers simultaneously on each flight.

2016- November 2021 T-Mobile: CSR/ Technical Support Associate/ Billing account associate: Began as technical support with troubleshooting phones and some mobile internet devices. Then transitioned to their T-Force department managing the social media correspondents for T-Mobile’s Facebook and Twitter pages. Worked Team of Experts (TEX)as a billing associate managing payments, services and bill analysis and account maintenance.

October 2014- June 2016 ADT Home Security: Customer Solution/ Field Tech Communications Support: Worked supporting both dealers and customers of ADT with most major tasks including, but not limited to troubleshooting problems installation, activations, signal communications, programming devices, testing alarm services, and extensive troubleshooting. Some minor tasks included some clerical and data entry work like updating account information, sending communications via fax, mail and email

October 2006- August 2014 Sprint/Nextel: Customer Billing Intelligence/ Tech/ Data Entry Clerk: Worked supporting both dealers and customers of Sprint with problems related to billed charges/credits, device troubleshooting, network troubleshooting, and general account management

Education:

Metropolitan State University of Denver, Denver, Co 2010-current

Est. graduation: Fall 2024 B.A Communication

William C. Hinkley High School, Aurora, CO 2003-2005: Graduated May 2005

References:

Frank Carrasco Epiq Gobal team lead # 305-***-****

Jordan Martin Fidelity Investment Supervisor (linked in)

Meg Ramirez United Airlines Lead (6 months) #720-***-****

Rob Sisler T-mobile Call center director

Ashley Caldwell T-mobile supervisor (2 years) #719-***-****

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