Customer Service Client Experience

Associate in Outdoor Education

Colorado Mountain College • 2004

S K I L L S

S U M M A R Y

R E L E V A N T W O R K E X P E R I E N C E

E D U C A T I O N

MARC E. ROUSE

Highly skilled and detail-oriented outdoor guide with over 20 years of experience leading and teaching outdoor education and climbing techniques to individuals and groups of all ages. Ability to work effectively with all people while maintain high standards in teaching and guiding methods to students. Strong focus on high-quality customer service with exceptional client experience in all positions held.

970-***-**** **********@*****.***

828 Green Way, Gypsum, Colorado 81637

Safety Standards

Facilitation

Outdoor Equipment

Leadership

Organization

Interpersonal Skills

Communication

Attention to Detail

Collaboration

Critical Thinking

Client Experience

Flexibility

Collaborate with cross-functional teams to identify and prioritize client safety and experience Developed and implemented a summer youth climbing program Provided knowledge and best practices of climbing equipment and safety proceedures Developed relationships with clients to best understand their needs Provided high-quality customer service to enhance the client experience Equipped each client with the most appropriate gear to complement their ability level Identify and prioritize client safety, and experience for each adventure Personalize and provide teaching for each adventure based on the clients abilities and needs Successfully taught, organized, and implemented the following services nationally and internationally: Rock Climbing, Ice Climbing, Ski Mountaineering, Nordic Skiing, Hiking Fourteeners, Orienteering, and Back Country Access Eagle Climbing and Fitness

Venture Sports

Guiding Services

Bachelor of Science in Ecology and Fisheries

Climbing Coach and Guide • April 2024 - July 2024

Ski Technician • January 2024 - April 2024

Over 20 years of experience - Trailwise Mountain Guides/Paragon Guides/Vail Rock And Mountain Guides/ATGI Guides Oklahoma State University • 1996

Bag and Pack

Manager/Buyer • October 2000 - September 2009

Managed the retail operations of high-quality outdoor equipment and apparel stores in Vail and Avon Developed relationships with vendors as a buyer for hard goods and soft goods Provided a fun and upbeat environment to enhance both the customer experience and employee satisfaction Professional gear tester for major outdoor companies Colorado Mountain College

Assistant Outdoor Technician

Provided outdoor education services in coordination with Bruce Kime, Dave and Mia Tucholke

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