Customer Service Experience

Name: Sumaiya Basiru**

Date of Birth: January *, 1993

Phone: +1-770-***-****

Email: *************@*****.***

Location: 4270 Phil Niekro Parkway, Apt 4107, Norcross, GA, 30093 Professional Summary:

A highly motivated and customer-focused professional with 6 years of experience in the service industry. Proven ability to provide excellent customer service as a server and cashier. Possesses strong communication, organizational, and problem-solving skills, with a track record of ensuring a positive customer experience. Adept at handling cash transactions, maintaining a clean and safe work environment, and multitasking in fast- paced settings.

Work Experience:

Server

Aba’s Bar — [Accra]

August 2017 – 2020(4 years)

- Greet and seat customers, ensuring excellent service throughout their dining experience.

- Take customer orders accurately and efficiently, providing suggestions for menu items and beverages.

- Deliver food and beverages in a timely manner, ensuring that customer needs are met.

- Manage multiple tables simultaneously while maintaining high service standards.

- Handle customer complaints professionally and resolve issues to maintain a positive dining experience.

- Maintain cleanliness and organization in the dining area, ensuring health and safety compliance.

Cashier

*Shoprite Grocery Store — [Accra]

*January 2015 – December 2020 (6 years)

- Processed customer purchases efficiently and accurately using POS systems.

- Handled cash, credit card, and debit transactions, balancing cash registers at the end of each shift.

- Assisted customers with product information, returns, and exchanges, ensuring customer satisfaction.

- Maintained an organized checkout area, restocking products as needed.

- Trained new employees on the use of the cash register and customer service procedures.

- Collaborated with the team to achieve daily sales goals and maintain high customer service standards.

Education:

High School Diploma

[Aggrey Memorial Senior High School] — [Cape Coast-Ghana] Graduated: 2011

Skills:

- Excellent customer service and communication skills

- Proficient with POS systems and cash handling

- Strong organizational skills and multitasking abilities

- Team player with a positive attitude and problem-solving skills

- Ability to work in fast-paced environments

- Knowledge of food safety and sanitation standards References:

Available upon request.

Contact this candidate