Customer Service Help Desk

AHMED ALSAMRAYI

Corona, CA *****

+1-714-***-**** - *********@*****.***

PROFESSIONAL SUMMARY

Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more than Number years of experience. Highly effective in complying with safety requirements evidenced by zero work loss days. Broad skills in maintenance and bench builds. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem- solving skills.

SKILLS

User Training System Troubleshooting

Quality Control Issue Analysis

WORK HISTORY

09/2021 to Current TECHNICIAN

Strategic systems

Work in different location IT help desk and disk side support Active Directory: add user, remove user and reset password for user

Network setup and install OS image to laptop and PC, install the Update and Install all the drive, help the employees to fix any issues, add the client to system and add printers And any devices to system, fix any issue for laptops and computers.

07/2018 to Current IT Desk Support Technician

Tech Service Today Agency – 1903 S Congress Ave Ste 305, Boynton Beach, FL 334 Provided technical assistance and support to end-users regarding computer hardware, software, and networking issues.

Installed, configured, and maintained desktop operating systems and software applications.

Troubleshooted hardware and software problems, diagnosed root causes, and implemented effective solutions to minimize downtime and disruption. Conducted hardware repairs, upgrades, and replacements as required. Collaborated closely with IT teams to ensure adherence to security protocols and assist in enforcing IT security policies.

Maintained accurate records of IT assets, configurations, and support activities. 01/2018 to Current Self-employee sales on eBay

Fix and repair laptop and computer

Then list those items on EBay, also do the purchase management and take care of shipping / customer service.

10/2020 to 09/2021 TECHNICIAN

All green electronics recycling

Team leader for PC department Leading the people to build the computers and deployed the PCs with windows 10 By using the network and build, fix the apple laptop and PCs and deployed with Mac O.S Network engineering and system admin Setup network for company and add/remove and manage the Employee information for employees

01/2014 to 06/2018 IT TECH & EBAY Sales

Techwaste recycling

Setup computers and phones

TEST PC and wipe hard drive

Testing department

Tested and repaired PCs, laptops and Apple computers Conducted general maintenance and re-installations Removed hard drives for cleaning or destruction

Wiped and tested hard drives

Customized equipment for hard drive wiping

Completed client paperwork for computer certification Reset the cisco switch to factory and Make ready for sale. 10/2013 to 01/2014 TECH & Data Destruction Supervisor and customer service E World computer store

Tech

Tested and repaired PCs, laptops and Apple computers Conducted general maintenance and re-installations Removed hard drives for cleaning or destruction

Wiped and tested hard drives

Customized equipment for hard drive wiping

Completed client paperwork for computer certification Help the customers when they come to store and fix the issue or sale to customers 10/2010 to 09/2013 Data Destruction Supervisor

All Green electronics Recycling

Supervised and trained technicians for testing department Tested and repaired PCs, laptops and Apple computers Conducted general maintenance and re-installations Removed hard drives for cleaning or destruction

Wiped and tested hard drives

Customized equipment for hard drive wiping

Completed client paperwork for computer certification. 04/2006 to 05/2010 Project Manager

Speactoon Program TV

Conducted network administration and support for 50 employees of the largest children's television network

Provided daily support of LAN/WAN infrastructure

Backed up IOS images from PCs and converted to new ones Repaired and maintained all hardware and software

Installed and connected all operating systems to servers. EDUCATION

04/2021 Cisco certifications

09/2000 B.S. Computer Science

Al Mansour University

CERTIFICATIONS

Cisco certifications, CSCO13731084

Contact this candidate