Customer Service Data Entry

Shonnise A. Gibson

● ***.*******@******.***● 313-***-**** mobile ●313-***-**** mobile

Objective:

Experienced professional seeking a long-term employment or contractual commitment with a professional organization that offer unlimited training and growth potential.

Advanced knowledge and skills with Microsoft Office Suite.

Extensive data entry skills. Type 65 WPM.

Property Preservation

Exceptional customer service skills.

Professional tax preparer.

Field Interviewer

Superior multi-task and organizational skills with great attention to detail.

Certified Housing Quality Standards (HQS) Inspector

Certified Commercial Inspector

Certified Mortgage Field Inspector

Certified Asbestos Inspector

Mobile Notary, Loan Signing Agent, Remote Online Notary, Electronic Notary

Professional Experience:

Pharmaceutical Delivery Transportation 05/2018 – 12/23

Managing Partner/Operator

Provide executive leadership over operations. Negotiate and secure contractual agreements with federal, state and national agencies. Hire, train, and mentor sub-contracted partners. Create and administer budget expenditures.

Maternal Beginnings, Inc Maternal Infant Health Program 02/2014 - Present

Consulting Contractual Program Coordinator

Assist with operation of a home visiting service for pregnant women and women with infant children. Conduct risk assessments and professional visits for beneficiaries receiving Medicaid. Promote healthy birth outcomes and prenatal and infant well-being. Build rapport and establish positive relationships with customers by actively listening, empathizing and demonstrating a strong understanding of their needs and concerns. Exercise strong verbal and written communication skills with the ability to communicate complex information clearly and effectively to diverse audiences.

Delta Global Services (DGS), Romulus, MI 04/2013 – 03/2014

Ramp Agent

Provided superior customer service to passengers and coworkers. Safely drove and operated ground equipment such as tugs, belt loaders, and tow tractors. Safely lifted, loaded, unloaded, and transported baggage, mail, and cargo to and from aircraft, in addition to being responsible for on-time connections by directing incoming and departing aircrafts from the gate. Worked outdoors in elements such as extreme heat, cold, rain, ice, wind, and snow. Also frequently lifted luggage weighing between 50 and 70 pounds with ease.

SafeArrival Transportation, Inc., Eastpointe, MI 11/2007 – 12/2013

Operations Manager

Provided executive leadership over operations. Negotiate and secure contractual agreements with federal, state and national agencies. Hire, train, and mentor sub-contracted partners. Create and administer budget expenditures.

Contractual Mortgage Field Inspector, Eastpointe, MI 6/2007 – Present

Field Inspector

Conducts collateral inspections of mortgaged properties for financial institutions. Take digital photos of houses, apartment buildings, construction sites to collect data regarding property condition and occupancy. Identify potential property and safety hazards, which include asbestos and lead. Prepare and submit reports to financial institutions describing the state of the property, its occupancy and whether it is in disrepair.

S. Alysia & Associates, Inc., Harper Woods, MI 5/2000 – 12/2007

Property Manager

Managed real estate investment portfolio for local and outstate investors. Managed the operation of successful rehabilitation projects and provided professional consultation services for investors new to the real estate arena. Ensured properties maintained a positive cash flow. Performed property preservation services and inspections for National Mortgage Companies (i.e. Safeguard, First American, Corelogic).

Compliance Solutions, Inc., St. Louis, MO 4/2003 – 1/2005

Compliance Auditor

Provided auditing and inspection services in compliance with Michigan State Housing Development Authority (MSHDA) and compiled comprehensive reports of findings. Conducted follow up audits and inspections as needed. These services were provided throughout the state of Michigan.Fi

Continental Wingate Management Co., Needham, MA 12/2000 – 2/2003

Multiple Property Manager

Management Systems, Inc., Detroit, MI 11/1997 – 12/2000

Multiple Property Supervisor

Amurcon Corporation, Southfield, MI 2/1994 – 3/1997

Property Manager

Professional references available upon request.

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