Customer Service Loss Prevention

Carlie Rose Cronan

Santee, CA *****, ************@*****.***, linkedin.com/in/rose-cronan, 619-***-**** QUALIFICATIONS

● Efficient in managing multiple tasks, ensuring timely project completion

● Exceptional proficiency in customer relations.

● Vast experience in management roles.

● Typing speed of 65 wpm

WORK EXPERIENCE

European Wax Center – San Diego, CA [Aug 2022 - Oct 2023] Center Manager

● Managed daily operations and a team of 15+, ensuring regulatory compliance and maintaining detailed client documentation.

● Increased client satisfaction scores from 80% to 95% through improved service initiatives and problem-solving strategies.

● Created and implemented training programs, reducing staff turnover by 10% and improving overall team performance.

● Handled complex client issues, demonstrating strong problem-solving and communication skills.

● Managed payroll, inventory, and loss prevention, showcasing attention to detail and analytical abilities.

Greyling Dental - San Diego, CA [Jan 2020 – Aug 2020] Insurance/Scheduling Coordinator

● Managed insurance claims and verified coverage details, ensuring compliance with legal standards and demonstrating ability to handle complex documentation.

● Coordinated pre-authorizations and billing, efficiently resolving discrepancies and showcasing problem-solving skills.

● Assisted patients in understanding insurance coverage and payment options, highlighting strong customer service and communication abilities.

● Prepared and submitted insurance claims with 100% accuracy, maintaining compliance throughout the process.

iTAN Sun Spray Spa – Poway, CA [Jul 2019 – Jan 2020] Salon Director

● Oversaw daily salon operations, ensuring compliance with state regulations.

● Managed inventory, scheduling, and loss prevention to optimize resources.

● Led team to exceed sales goals through targeted promotions and client follow-ups. EDUCATION & HONORS

EDUCATION

● San Diego Virtual – Chula Vista, CA

o High School Diploma

● Cuyamaca College – El Cajon, CA

ADDITIONAL INFORMATION

● Volunteer peer note-taker for the

Disabled Student Program.

Rose Cronan 619-***-**** ************@*****.***

o Enrolled in an ABA – Approved

paralegal program. Anticipated

2025

SKILLS

Customer Service Excellence Problem-Solving & Critical Thinking Leadership & Motivation Adaptability & Quick Learning Client Relations & Retention Microsoft Office Suite

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