Customer Service Representative

Maria Gamino Perez

Concord, CA 510-***-**** *************@*****.***

OBJECTIVE

Driven dispatcher with 8+ years of experience, excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes, and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.

WORK EXPERIENCE

SP Trucking LLC San Leandro, CA

Manager/Dispatch January 2014 – March 2017

June 2017 – November 2023

●Evaluated and adjusted routes based on daily needs, available workers, traffic hazards and weather conditions

●Maintained updated and detailed records of calls in physical and electronic database

●Kept detailed track of all available field personnel and all in-progress and completed calls

●Communicated directly with drivers to provide instructions and updates

●Processed weekly payroll and maintained employee time records including edits, corrections and adjustments

●Handled incoming calls and emails from customers regarding issues with deliveries

●Scheduled and dispatched drivers to various locations

●Checked that each scheduled route was appropriately covered by delivery drivers

Viper Transportation Concord, CA

Customer Service Representative March 2017 – June 2017

●Communicated directly with drivers to provide instructions and updates

●Handled incoming calls and emails from customers regarding issues with deliveries

●Delivered exceptional customer service to individuals contacting company call center for support and assistance

●Kept detailed track of all available field personnel and all in-progress and completed calls

SKILLS

Skills: Native in speaking, reading, and writing in Spanish Microsoft Office/Excel verifying coverage Time Management Multi-tasking Data Entry Transportation Management Systems Transportation Coordination Transportation Logistics Detailed-Oriented Telephone Etiquette Clerical

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